Negotiation Script Formula: Product Description/FAB + Save Offers
Hello INSERTNAME,
I understand that you have concerns regarding your Lushful Lash Subscription. I can definitely help you with some options.
The Lushful Lash Serum Subscription is a continuity membership program that allows you to receive our Lushful Lash Serum every month at its lowest price.
Being subscribed to our Lushful Lash Serum Subscription Program, helps you to worry no more about reordering regularly and paying for shipping costs every time to sustain the application and continue transforming thin and brittle eyelashes into a healthy, long, and strong eyelashes. That gives you savings of about $11.99 per month by getting the serum on a discounted price and no shipping cost.
When you visited our website, you were asked to select the frequency of your purchase:
1. One-time purchase
1 tube = $29.95 each
2 tubes = $19.95 each
3 tubes = $14.95 each
2. Subscribe & Save 20% per tube
1 tube = $23.96 each
2 tubes = $15.96 each
3 tubes = $11.96 each
Below is the offer from our website.
INSERTUPSELLSCREENSHOT
Looking at your order, you selected the Subscribe & Save 20% per tube for a price of INSERTPERTUBEPRICE monthly instead of $29.95. Here's your item summary for reference:
INSERTITEMSUMMARY
Imagine all the savings that you can get from your subscription, with the discounts you get per tube, no shipping fees apply and saves you time to order and wait for another refill of your serum.
We best recommend keeping it instead to continuously stimulate growth for new, healthy, and fuller eyelashes! We’d greatly appreciate it if you’d consider keeping the items and I can apply a 30% discount on your order. Sounds good?
While we talk about additional options you might want to consider, I've temporarily put your order on a 3-day hold.
We look forward to hearing from you soon.
Thank you for your immediate response, INSERTNAME.
I totally understand you still would like to cancel. I can help you with some better options.
I would really love you to keep this and experience INSERTPRODUCTFAB.
We don’t usually offer this, but we truly value your business so let me offer you an exclusive 40% discount and you get everything that comes with your order paying only almost half the price! Should we go ahead and take it?
Think it through, and let us know if this works for you.
Regards,
Downsell Offer:
1x = 9.95 monthly sub
2x = 15.95 monthly sub / $7.97 ea
3x = 19.95 monthly sub / $6.65 ea
Hello INSERTNAME,
I understand that you want to stop your Lushful Lash Subscription. I'd like to help in giving you some better deals.
First, we would like to thank you for getting in touch about this and for the initial interest you had in our product. We want to give you a better option that will help you to protect your eyelashes and enjoy enhanced and more dramatic-looking eyelashes with our Lushful Lash Serum. With our Lushful Lash Serum Subscription, you won't have to worry about running out of eyelash serum, or having to pay for shipping every time you need to order a refill This gives you better savings as one of our most valued customers.
DOWNSELL OFFER:
I'd like to offer that you continue your subscription for only INSERTAMOUNT, which is originally at $29.95 value when purchased separately. Our Lushful Eyelash Enhancement Serum will be shipped to you regularly every month. That is about $16.95 monthly savings for you! Sounds great?
50% DISCOUNT:
I can offer you this at its lowest price by giving you a 50% discount. You get the same exact promotion paying only half of the price! Should we go ahead and take it?
Let us know if there is anything else we can do for you.
Regards,