Getting online

Having problems?

Below is a step-by-step troubleshooting guide for accessing wifi provided by the IT consultant working with the owners of Friar Court.

Note that it is generally more reliable to use a wired connection (see 'Still having problems?' below)

1. Importance of passwords

This sounds kind of obvious but if the wireless network a secure network that is going to require a password to connect to it. Make sure that you triple check the password you entered while trying to connect to it. The password is going to be case sensitive so if you have any capital letters or special characters make sure you enter them in as capital letters. I cannot stress enough how often this simple mistake is made. Check that you know the correct password and check that you are entering it in correctly.

2. Check the name

Again another seemingly obvious thing to do, but make sure that you are trying to connect to the correct network. There are similar access devices when scanning for an available network, check and make sure that your connecting to the correct network.

3. Is Wi-Fi on?

Funny question but it is a simple mistake to accidently turn off your Wi-Fi and therefor have no internet.

4. Airplane Mode

If this setting is enabled then you are probably having more problems than just no Wi-Fi connection, but still check this setting on the phone and make sure that Airplane Mode is NOT on.

5. Connected to Wi-Fi network but no internet

Remove the network from your device and start fresh, this is often the best way to fix network issues as it removes everything from your device such as IP address and password. When you reconnect to the Wi-Fi this will all be renewed.

6. Authentication failed error message

Authentication issues are often (not always) a problem with the password. It tries to verify/authenticate the password that you are using to log into your router/network and if the password is wrong then it fails to authenticate and will show an Authentication Failed error message. Following the first step in this article and triple checking the password can usually help to resolve authentication failed errors and allow you to get back on track and connected to your network once again. So, quadruple check the password one more time just for good measure and make sure that it is 100% correct in every way. I have seen however where the correct password and Wi-Fi information is entered but the device keeps displaying an Authentication failed error message.

If this is the situation that you find yourself in, then try this…

Restart the Device

See Step 5

Phone\iPad etc - Manually turn off the Wi-Fi and mobile data on your device, and then turn ON the airplane mode, while airplane mode is still active turn the Wi-Fi back on and then try to connect to the network again. Once the Wi-Fi is connected then you can turn airplane mode off. Do not forget about the airplane mode though because if it remains on then your phone will not receive calls or allow mobile data when you want to use it. This process sounds a little strange, but this can sometimes solve this annoying authentication failed error message.

7. Not finding available networks

If the device is not even locating possible Wi-Fi connections, then make sure the Wi-Fi is working. If you have another computer/phone or any device that can see Wi-Fi connections make sure that the other devices can see and connect to it. If you have lots of connections to the Wi-Fi already then disconnect a few of them.

Note - Please never press the reset button on the Access Point as this will reset the device back to factory defaults.

Still having problems?

Use a wired connection

When the building was built, we asked that wired internet points be added as wifi is often less reliable. If you are having trouble with connectivity to wifi, it may be best to get yourself an ethernet cable and connect directly to the socket (you may need to also get an ethernet adapter if your device does not have an ethernet port).

Your contract includes internet access, but not necessarily wifi access.

Contacting support

Losing wifi is not an emergency situation (make sure you have a wired adapter as an alternative!), so support will only be available during office hours via our consultant, Sean:

07968943296 - sean@itechoxford.co.uk