Reporting issues

How to report maintenance issues

Remember: if we don't know about it, we can't fix it!

Your property should have a poster displaying details of how to report repairs. Please take a look at this, as how you report repairs can vary between properties.

Alternatively, you can use the form below, but please only use this for less urgent issues.

Emergencies

If you need an emergency visit outside of office hours, call our emergency-only number on 07768061265. If you need an out-of-hours contractor or cannot get a response from our emergency number, please see our out-of-hours page.

If you suspect a gas leak, turn off the gas if possible (usually a handle next to the gas meter) and call the National Grid emergency line on 0800 111 999.