Complaints Procedure

What should I do if I have a complaint?

Parents should raise their concerns with the person they feel is most appropriate. This is likely to be through contact with the relevant Head of Year, Curriculum Leader, SENCo or a member of the Leadership Group.

The relevant person will consider the best way of dealing with the concerns raised according to the circumstances. It is preferable for all concerned that issues raised are resolved at an informal stage rather than later.

If parents are still not satisfied with the outcome, they can refer to the formal procedure set out in the school’s Complaints Policy.