studio@arcanary is the address of the Business as an Entity, this means that same as everyone has an email, the company itself owns an email address.

Studio is used as the generic inbox to customers and to register for subscriptions, softwares, services...

Studio has also an alias of archisquad.

we used other emails addresses such as admin@arcanary, production@arcanary, 20010@arcanary... for different purposes, you can check an article in this matter: GROUPS 

Marcos G Puga

Role | Qualification

+ 61 (0) 433398098

ARCHISQUAD

Nom. Architect AU - NSW 11733 | EU - COAM 20012

AU - +61(0) 9236 7400 |  EU - +35 988 703 1633

studio@archisquad.com | www.archisquad.com

Name

Role  | Qualification

[Phone] + 61 (0) 433398098

ARCANARY

Canary Constructions & Management Pty Ltd

Nom. Architect AU - NSW 11733 | EU - COAM 20012

1800 19 00 33  |  studio@arcanary.com

Shop 3, 173-179 Bronte Rd. Queens Park 2022 NSW.

www.arcanary.com

AU - Sydney

• Marcos personal: +61 (0) 433 398 098

• Arcanary Mobile: +61 (0) 400 484 371

• Skype Virtual Local number: +61 (3) 52 940 373

• Alltel: 1800190033

• Alltel extension: +61400484371

• Website, marketing....1800190033

• re-directs to skype

• re-directs to Office

• Redirects to Marcos

• Voice Message

• Office mobile is shown in all documentation. If Marcos wasn't able to answer the call, it will be transferred to the Alltel extension number. If unanswered, they will be directed to a voice mail.

<Need review>

EU - Sofia

• Mobile: +35 988 703 1633 

EU - Spain

• Mobile: +34 635856192

Script

Hi, this is Phoebe from Arcanary. How can I help?

Outcome

1. Identify the correct name and if the caller is: Potential | Existing | Past Client, stakeholder or third party

2. If the call is related to a Potential | Active | Closed Project

3. Define what and when is the next action that the caller is expecting

Script for Calling Clients - Get info

During the first 10 seconds of the call, introduce yourself (name and company)

Intro

Hi. This is Phoebe from Arcanary.

I believe you already spoke with Marcos with regard to your project in Coogee .

I'm calling to get more details so that we can prepare the quotation/service proposal/estimation for you.

Is this a good time to talk? This will only take 1-2 mins.

I just need to confirm some of your details and get other information from you.

So your name is - 

Can I have your last name?

Thanks! For your contact number, is it the one I'm calling you to?

And your email address is 

(Confirm if it is different)

Perfect!

And your Address, is it the same as the project address?

Fantastic! 

I have another question.

Do you want the quotation to be addressed to you 

or is it going to be addressed to a different entity, like a body corporate, or a business or a different person?

Okay, can I have the details of the business?

Name -

Best contact person / Phone

Email address

Address 

Is there anybody else that needs to be cc'd like your partner, husband/wife or business partner?

Generic links are the default links to go when a meeting is call.

ROOM 1 - Primary Team

https://meet.google.com/vvo-qbia-onn

ROOM-2

https://meet.google.com/zdr-yqmw-odp

ROOM-3

https://meet.google.com/cnn-bhcz-umy

ROOM-4

https://meet.google.com/wpe-czef-cvb

Generic Meeting with Clients

https://meet.google.com/mky-vzaz-ury

Accounts@arcanary

Dealing with Financial and legal aspects of projects and its accounts. (invoices, Quotes...)

Production@arcanary

Access the project and tools to deliver the Business core products

Admin@arcanary

Administrator  of business

BD@arcanary

Business Development Manager

Operational@arcanary

For access to the operational folder

Format:

Project Number - Address/Project Name - Project Code

24017 - 123 Alphabet Rd - 123.ABC.R

ProjectNumber@arcanary.com

Group Settings

Choose the following options:

Enable additional Google Groups features - Collaborative Inbox

Enable shared labels for this groups - Shared Labels

Who can see the group - Organization members

Who can join the group - Organization users only

Allow external members - OFF

Entire Organization can

• View conversations

• Can post

• Can view members

Identification required for new members - Display either the name or organization profile

Entire Organization can:

• Contact the group owners

• Can view the member’s email addresses

Allow email and web posting

Group members can:

• Reply privately to authors

• Attach files

Group managers can:

• Moderate content

• Moderate metadata

• Post on the group

Default sender: Author’s address

No message moderation

No posting restriction for new members

Moderate spam message handling and notify content moderators

Email Footer include the standard groups footer

Group Managers can:

• Manage members

• Modify custom roles

Projects@arcanary.com

Generic email inbox to forward project-related assets to then be classified

Administration@arcanary.com

Generic email inbox to forward business-related to then be classified

Careers@arcanary.com

Generic email inbox to receive job openings entries

Are email set to send collective messages and announcements.

They can be linked to the Role type in which case we will use the Permission and Access Groups or base on Location

• AU@arcanary.com

• EU@arcanary.com

*we could set more granular emails such as Bronte@arcanary.com or sofia@arcanary.com if necessary.