Communicating with you
Email
Our main point of contact with you is through your University of York email address, so you must check this account regularly.
If you experience any problems accessing your University email account you must resolve this quickly with IT Services.
Your University email will be used to send information such as:
any revisions to your teaching rooms or assessment dates
information regarding reassessment arrangements
exceptional circumstances claim outcomes
your progression and result information
enrolment information
If you do not receive key information, such as reassessment arrangements, failure to check your University email cannot be used as grounds for exceptional circumstances. For further information, please see Exceptional Circumstances in the Assessment, Progression and Award Section of the Handbook.
Email etiquette
You should use your University email account when communicating with the Department. To assist email communication we request that you:
Use a concise and specific email subject line; where relevant please include your Name of Programme/ Cohort reference e.g. Registered Nurse Degree Apprenticeship/Cohort March 24.
Sign off your email with your full name and student ID number (nine digit student number – not your seven digit exam number).
Please note this is regarded as formal communication which will be filed on your student record, so you should try to avoid using unprofessional language such as text abbreviations.
Social media etiquette
Group communication via media such as WhatsApp must maintain inclusivity and uphold the professionalism expected of a Health Sciences learner and apprentice studying to gain access to the Nursing & Midwifery Council (NMC) register.
Communicating with your practice assessor
Once you are allocated a practice assessor in your base or practice supervisor to work with on external placements, there may be occasions where you may need to contact them to discuss your working practices e.g. shifts that you will be working with them on external placements. You are encouraged, in the first instance, to liaise with the LEM (Learning Environment Manager) for the practice area regarding practice assessor availability or alternatively contact the location where your practice assessor is working.
Noticeboards
In addition, we communicate to student groups through noticeboards located in the reception area near the Student Services office in the Seebohm Rowntree Building. Noticeboards are organised by programme. General information including flyers for study days and conferences will be disseminated on the relevant noticeboards. Information may also be communicated via the VLE.