If you experience a technical issue with your computer, please submit a request using the link below. Be sure to include details about the issue you’re experiencing. Submitting requests through the web portal allows for faster response times and improved tracking, helping us assist you more efficiently. 

Open the web browser of your choice and navigate to: https://support.hume.vt.edu/. Log in using your VTNSI credentials. 

On your first login, you will be guided through a brief tutorial. Once completed, you will be presented with two options for submitting your ticket: IT or Facilities. 

From there, select the option that best fits your needs. For today’s example, we’ll use IT Helpdesk. You will then be taken to the home page, where you can view announcements, track your requests (open, pending, or closed), and access the various request types available. 

If you are experiencing an issue, click “Report an Issue.” Complete the subject and description fields, attach any relevant files if needed, and click “Add Request.” 

You may also choose “Request a Service.” The IT team offers a wide range of services through this portal.

Available services include, but are not limited to: data recovery via system backups (if your system is enrolled), new desktop or laptop requests, workstation relocations, email distribution lists, phone requests, SharePoint sites and Microsoft Teams requests, software, and system access.

New request types will be added as trends and needs emerge. If you do not see a request type that fits your needs, you may submit a request to have a new one added.

Note: If you don't see the application on your system, you can install it from the "Self Service Portal" in your start menu or create a ticket to https://support.hume.vt.edu. Open Cisco Secure Client and choose the option of “All Traffic” or “VT Traffic”.