Information Technology

IT Support

Reporting a Problem

When you experience a technical issue on your computer, please submit a ticket support@hume.vt.edu. Provide details related to the issue being experienced.

How and When to Request New Software

A standard set of office productivity software is already installed on your computer, which includes Microsoft Office, Zoom, Google Drive for Desktop, Chrome web browser, and Adobe Reader/Acrobat depending on your job needs.

If you require additional software to accomplish job related tasks, be sure to check ServiceNow Software Search Tool and the Departmental Software List to determine if the software you wish to purchase has already been reviewed or is available for purchase from the VT Software Service Center.

Please submit a Bizops request for software.

VTNSI IT Procurement Workflow

Request steps:

The requestor submits a BizOps request for software.
Finance will assign the request to IT.
IT will complete the department order form on behalf of the requestor, including the operating system.
A license agreement must be associated with all software purchases. The end user receiving the software is responsible for signing the license agreement.
IT enters the purchase request in HokieMart.

Rationale:

IT reviews all software requests to confirm whether existing institute licenses can be leveraged.
Software purchases under $10,000 qualify as low-risk, low-cost per Procurement guidance.
If the license cannot be purchased on a PO, IT must email nsifinance@vt.edu to have the purchase completed on a P-Card. P-Card purchases are allowed under $2,000 unless prior approval is obtained.
In HokieMart:
- Enter the Service Now ticket number for low-risk, low-cost purchases.
- Use account code 22188.
- Review Procurement guidance.

Home Authorization Use

Employees with the requirement to work remotely must sign paperwork for "home use" that will specify the equipment they will be responsible for. Details regarding work hours and efforts during authorized closing will be guided by policy and arranged with your supervisor.

RELATED POLICIES AND PROCEDURES

Please visit the Virginia Tech Policy Library for a comprehensive list of policies and procedures.

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