When you experience a technical issue on your computer, please submit a ticket support@hume.vt.edu. Provide details related to the issue being experienced.
A standard set of office productivity software is already installed on your computer, which includes Microsoft Office, Zoom, Google Drive for Desktop, Chrome web browser, and Adobe Reader/Acrobat depending on your job needs.
If you require additional software to accomplish job related tasks, please verify that it is allowed software by searching a keyword for the software in the cobblestone directory linked below.
If the software or license is not in the directory, please email support@hume.vt.edu for guidance.
All software and computer hardware is purchased by the finance team, in coordination with VTNSI IT. Please submit a request form.
Employees with the requirement to work remotely must sign paperwork for "home use" that will specify the equipment they will be responsible for. Details regarding work hours and efforts during authorized closing will be guided by policy and arranged with your supervisor.
RELATED POLICIES AND PROCEDURES
Please visit the Virginia Tech Policy Library for a comprehensive list of policies and procedures.
Policy 7000: Acceptable Use and Administration of Computer and Communication Systems
Policy 7010: Policy for Securing Technology Resources and Services
Policy 7030: Policy on Privacy Statements on Virginia Tech Web Sites
Policy 7035: Privacy Policy for Employees’ Electronic Communications
Policy 7040: Personal Credentials for Enterprise Electronic Services
Policy 7100: Administrative Data Management and Access Policy
Policy 7105: Policy for Protecting University Information in Digital Form
Policy 7205: IT Infrastructure, Architecture and Ongoing Operations