Conditional feedback is applicable only for multiple-choice single select questions. The reinforcement feedback for the correct response identifies the incorrectness in the distracter and displays the corrected option. For each incorrect response, the feedback reinforces the correctness of the correct statement and identifies the incorrectness in the distracter. The partial acceptance statement is used as feedback instead of simple statement of affirmation or negation.
The following example demonstrates how to correctly write conditional feedback for multiple-choice single select questions. The corrected distracter for this question is: “Web-Based Training enhances interaction through synchronous and asynchronous collaboration.”
Which one of the following features of Web-Based Training is false?
Select an option, and then click Submit.
Feedback for (A) Response
Well, not exactly. WBT courseware is built in XML or Macromedia Flash, and played inside a Web browser. However, learner collaboration is not affected adversely due to online interaction.
Feedback for (B) Response
Well, not exactly. In WBT, it is easier to revise a course. However, learner collaboration is not affected adversely due to online interaction.
Feedback for (C) Response
Well, not exactly. In WBT, learner tracking and performance is recorded through the server. However, learner collaboration is not affected adversely due to online interaction.
Feedback for (D) Response
Yes, that’s correct! Learner collaboration is not affected adversely due to online interaction. Instead, Web-Based Training enhances interaction through synchronous and asynchronous collaboration.
Feedback for (E) Response
Well, not exactly. WBT courseware is delivered through Internet and corporate Intranet. However, learner collaboration is not affected adversely due to online interaction.
In this example, the distracter is (D). For each incorrect response, the feedback reinforces the correctness of the correct statement and identifies the incorrectness in the distracter. For the correct response, the feedback identifies the incorrectness in the distracter and displays the corrected option.
The following non-example demonstrates how not to write conditional feedback for multiple-choice single select questions. The corrected distracter for this question is: “Web-Based Training enhances interaction through synchronous and asynchronous collaboration.”
Which one of the following features of Web-Based Training is false?
Select an option, and then click Submit.
Feedback for (A) Response
No, that’s incorrect. WBT courseware is built in XML or Macromedia Flash, and played inside a Web browser.
Feedback for (B) Response
No, that’s incorrect. In WBT, it is easier to revise a course.
Feedback for (C) Response
No, that’s incorrect. Learner tracking and performance is recorded through the server in WBT courseware.
Feedback for (D) Response
Yes, that’s right! Learner collaboration is not affected adversely due to online interaction. Instead, Web-Based Training enhances interaction through synchronous and asynchronous collaboration.
Feedback for (E) Response
No, that’s incorrect. WBT courseware is delivered through Internet and corporate Intranet.
In this non-example, the use of “No, that’s incorrect” shows negation in feedback. Also, the removal of the sentence which identifies the incorrectness in the distracter from each incorrect response is not recommended. The use of the word “right” in the reinforcement feedback has dual meaning; it also indicates direction. This may confuse the learners.