Phone: 

Underwriting: 516-472-7540 

Billing: (855) 231-7414 

Fax: 516-472-7533 

Email:  db_ny_ho_uw@dbinsus.com

dbunderwriting@clausenagency.com

When emailing policy documents, use ProtonMail and set the email password to “Insurance”

Billing Email: accountingny@dbinsus.com 

Notes: 

When binding, we must send the following using secure email (password for that email will be “Insurance”). Failure to include these documents will result in a cancellation notice being issued right away.

• Signed Applications

• Prior Dec Page or Renewal Offer / if closing hasn't occurred yet then proof of tentative closing date ex. lawyers email etc.. or commitment letter etc.

• Payment forms sent to accounting (if making a payment, otherwise this is optional)

• Alarm Certificates

Quoting Errors: Always email underwriting advising of agent errors PRIOR to updating the rate in the system.

Credits: Can you advise when these may be applied and what may be required?

• 50 Plus Discount: Assuming this is for someone over 50, but I assume there is more to it. yes, a. 50 one of the named insureds; b.not employed more than 20 hours per week outside of the residence premise (lol) c. must be primary residence. Discount applies to HO 2 3 4 5 and 6.

• Safe Home Credit: I assume they need to meet all 4 questions asked online? yes that's correct

• Account Credit: This is only for other DB policies, correct? yes

Enhancement Endorsement not available at this time, will be removed if added.

Are we allowed to list an HOA or Condo Association? Only has add'l interest not add'l insured of course this is due to ISO logistics.

If an insured and mortgagee make a payment, who does the refund go to? Per DB Billing, the refund will go to whoever was billed. If it is mortgagee billed, it would be paid to them. If it is insured billed, it will be sent to the insured.

Billing Plans

• 1 Payment - 100% Down

• 2 Payments - 60% Down

• 4 Payments - 30% Down

A $10.00 installment fee is applicable to all above plans.

Accepted Payment Types

PLEASE FOLLOW INSTRUCTIONS CLOSELY!

• E-Check – Click Here for the Form - You must have insured sign.

• EFT – Auto Payment from Checking – Click Here for the Form - You must have insured sign.

• Visa or MasterCard payments MUST be called in to  (855) 231-7414

Billing Questions and Payments: (855) 231-7414 (Payment forms are sent to accountingny@dbinsus.com)

Mailing Address

• Mail In Payment

PO BOX 844554

Boston, MA 02284

• Overnight Payment

1010 Northern Blvd, Suite 238

Great neck, NY 11021

Claims must be reported by agency using Acord First Notice of Loss

Procedure for claims: https://drive.google.com/file/d/1oTSrM7bvuDdniOylNE_M1a2dmpoXqYaz/view 

E-mail: ny.claimreport@dbinsus.com

AM BEST: A

Agency Code: 6017001                   

Hurricane Deductible: Cat 2+