Svelte App Updates

Removal of App Program Access

Cancelled or refunded programs are now automatically removed from the customer’s app access.

Expected Agent Action:

Follow the standard cancellation or refund process.
Do not submit the One-Time Purchase App Cancellation Form.
Inform the customer that access to the cancelled or refunded program will be removed automatically.
Document the cancellation or refund in the ticket.

App Access Process

Customers now receive a Welcome Email that allows them to create and access their account. Agents should no longer send manual app invitations.

Expected Agent Action:

Confirm whether the customer received the Welcome Email.
If the customer requires manual assistance, contact an SME or TL.
The SME or TL can manually add the customer through the Mighty Networks (MN) app.
Inform the customer that their access request has been forwarded for assistance.
Document the action taken in the ticket.

Important: Agents may proactively inform customers with MBC or OAD programs about app access.

SSO Login & Program Access Update

Moving forward, customers will now access their purchased programs through our new Single Sign-On (SSO) login process via Mighty Networks.

After completing their purchase, customers will receive a welcome email containing:

Access confirmation
Their sign-in link

Customers must use the same email address used during checkout in order to receive their One-Time Password (OTP) verification code.

Please remind customers to:

Check their spam/promotions folder if the OTP email is not received right away
Allow a few minutes for the OTP to arrive before retrying
Use the exact email address used during purchase

Additionally, a login button may also appear on the Thank You page after checkout for easier access.

If customers continue experiencing login or access issues after troubleshooting, proceed with the normal support escalation or assistance process.

SSO Login & Program Access Guide
New Macro Available: SSO Access Walkthrough

Contacting Mighty Network

For technical issues within the Svelte app that we cannot resolve, direct customers to Mighty Network for further support.

Mighty Network Email: chat@mightynetworks.com

For customers experiencing login issues, they should still be able to reset their password and access the Mighty Network help center by selecting "Forgot Password" on the login page.

Macro: Mighty Network Contact

Svelte App - Unsubscibe

If a customer is experiencing issues receiving their invite or logging into the app, ask a support team member to check the Svelte app. If the investigation shows that the invite status is Unsubscribed, agents should advise the customer to contact Mighty Network to request resubscription.

Unsubscribed means the customer has opted out of all emails from Mighty Networks, which is why they are not receiving any email notifications about their app invitation.

After instructing the customer to reach out to Mighty Networks, agents must place the ticket in a pending status and monitor the invite status with the support team's assistance within 24–48 hours. Once the customer has been successfully resubscribed, the invite status will update from Unsubscribed to Invalid.

At that point, the support team can revoke the original invite and send a new one to the customer.

Additional Reminder: Our app is currently only available in English, which means Spanish or German customers will still need to access MM.

For MBC & OAD Bundle

Before the team can send an internal access to the second program:

Confirm that the customer has already joined the app.
If they haven’t, we won’t be able to send the internal invitation for the other base program.

Proactive App Access Offer

Offer access to the app in the following cases:

Unable to access the website (reports issues logging into or navigating the website)
Customer hasn't received the welcome email
Customer is confused or asks how to access workouts, recipes, or resources
Customer shows interest in using the app
Customers who's accounts were closed due to inactivity. No need to create a new MM account.

Limited Membership Plan

This plan will serve as a public-facing “free access” option, allowing anyone who finds the app (via the store or web browser) to sign up and get limited access to a few selected spaces.

👉 Here’s what Limited Members will have access to:

🥗 Free Recipes
💪 Free Workouts
🛍️ Svelte Program Purchase Page – where they can buy OAD or MBC to unlock full network access

✅ Key clarifications:

No approval needed — new members will get instant access upon signing up.
Current customers who purchased through funnels still need to use their unique invite links.
The “Sign Up” option in the app will appear publicly on the landing page once the plan goes live.

📌 Disclaimer

This plan is designed for new members only (Customers who don't have any plans yet but want to sign up to the app). If the customer already purchased one of our programs through another page or planform, please have them check their email for the unique invite link if they want to join the app and access their purchased programs.

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