Procedure

Step 1: Get the email address from the customer and find out if they want to unsubscribe from all Svelte promotional emails or our Affiliates, or both.

Step 2: Visit the Svelte Email Subscriber link below:

https://docs.google.com/spreadsheets/d/1Dc0tlwSl7y31Z_-SZM-jcU9qm5fSSiO533_u04AkgfM/edit?usp=sharing

Note: This link is used to unsubscribe, update email addresses, name correction and request for Spanish only emails on our news letters.

Step 3: Once you have open the sheet, scroll down to the last entry and enter the date in Column A. 

Step 4: After entering the date, select the appropriate brand from the drop down on Column B. 

NOTE: Make sure to use the drop down option on the sheet and don't add any other information aside from the main options.

Step 5: Select the desired request on Column C. 

Unsubscribe - To stop all emails

Update Email - Change the email address that newsletters and promotions go to

Add Email - Add an email for newsletters and promotions go to

Svelte Content Only - To stop subscriptions from affiliates

Other - If the options above don’t apply (Ex. Name correction, Spanish Email Only, etc..)

Step 6: Enter the Email address that the customer wants to be removed from the subscription list in Column D. 

Step 7:  If you selected Update Email or Add Email  in Step 5, input the new email address in Column E. 

Step 8:  If you selected Others (Name Correction) in Step 5, input the correct name in Column E.
Make sure that your notes in Column F is under Name Correction.

Step 9: Put applicable notes in Column F.
NOTE: Make sure to use the drop down option on the sheet and don't add any other information aside from the main options.

Note: As outlined in Process Update Slide 23, please ensure to leave notes in SIO whenever you add a customer to our unsubscribe list.