Program Benefits

Summarized Program Benefits - English

docs.google.com/document/d/1INa8dsBOOuAIFCRa5jJ-bxgEzaVoXzN9eiArIKQ_aSA/edit?usp=sharing 

Summarized Program Benefits - Spanish

https://docs.google.com/document/d/1zq9huJoOCf23ntyKNb0JpLuztawiZ0cgurKLkkknMmA/edit?usp=sharing

Program Benefits Clarification

If the customer has 1-2 programs, you should provide the program benefits for both. For customers with 3 or more programs, you can simply list the program names without detailing the benefits for each.

Example:

• The customer has OAD+FLAG, you can provide both program benefits.

• The customer has MBC+PS+ULMP, you can just provide the names and price.

If the customer inquires about their subscription, you must include the program benefits for that subscription. If the customer has additional programs and the total number exceeds one, you can provide only the program names and prices for those.

Example:

• If the customer has active ABTC and also MBC+PS, you should include the benefits for the ABTC program. For the other programs, simply provide the names and prices, as the customer has three programs in total.

If the customer is inquiring about a refund, you should always include the program benefits, regardless of the number of programs they have. This is important since it's part of your retention.