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Svelte App Launch & Important Update
Svelte App Launch & Important Update
The Svelte App is now live! The app currently doesn’t have an automatic system to remove inactive programs from customer accounts.
What You Need to Do:
If you process any cancellations or refunds through SIO, please:
Enter the customer’s details into the Client Escalation Sheet.
Specify the cancelled or refunded program under the App Cancellation/Refund tab.
Please use our dedicated form for submitting cancellation and refund requests: Cancellation/Refund Request Form
App Invitation Process
App Invitation Process
We are now sending app invitations exclusively to customers who have reached out to us and expressed interest in using the app.
Automatic Invitations: These are sent to new customers who are joining the program for the first time.
Manual Invitations: These are sent to customers who have previously purchased the program but did not receive an app invite. If they contact us requesting access to the app, we will manually send them an invite.
To process these requests, agents should log the customer’s information in the Client Escalation sheet under the App User Request tab.
Important: We are not proactively offering app invitations to customers unless they specifically request to use the app. This process is only for customers who have reached out to us.
Flow Chart to Help Customers with App Access Issues
Flow Chart to Help Customers with App Access Issues
Example Order for Mighty Network customers
Example Order for Mighty Network customers
Information about the App (For Internal Usage Only)
Information about the App (For Internal Usage Only)
No one is purchasing MBC products from the app directly. The customers are still going through our funnel and ending up in the app network after.
Anyone who is a Mighty Network Customer will not get access to the old dashboard (MM).
Mighty Network Spanish Customers
Mighty Network Spanish Customers
For Mighty Network SPANISH Customers:
We currently do not have a Spanish version of the Svelte App.
If a customer requests or mentions wanting access to their programs in Spanish, kindly let them know that we do offer a Spanish Member Dashboard, which we can provide access to.
Next Steps:
Create a Spanish MM account for them.
Comp their program(s)
Let them know they'll receive a welcome email along with a walkthrough to get started.
Mighty Network ABTC Purchase Links
Mighty Network ABTC Purchase Links
For our MBC Mighty Network customers who are interested in trying the ABTC 7-Day Free Trial and upgrading to the ABTC $199 Lifetime Access, here are the direct links:
ABTC 7-Day Free Trial:
ABTC $199 Lifetime Upgrade:
Both links have also been added to our internal file and Knowledge Base for easy access:
Contacting Mighty Network
Contacting Mighty Network
For technical issues within the Svelte app that we cannot resolve, direct customers to Mighty Network for further support.
Mighty Network Email: chat@mightynetworks.com
For customers experiencing login issues, they should still be able to reset their password and access the Mighty Network help center by selecting "Forgot Password" on the login page.
Macro: Mighty Network Contact
Svelte App Invitation
Svelte App Invitation
Email Details:
Subject: Your invitation to "Plan Name" in Svelte Community
Sender: svelte-community@mn.co
This screenshot is for internal reference only—please do not share it with customers. However, you may share the email subject and sender if needed.
Svelte App Walkthrough – MBC
Svelte App Walkthrough – MBC
We’ve created a Svelte App walkthrough to guide customers on accessing their MBC program through the app.
Check out the walkthrough here: https://drive.google.com/file/d/1KIJ15hZzy8TtnXNVbZJXxlAWhnhCy9Sq/view
New Macro for App Walkthrough
New Macro for App Walkthrough
Macro: App MBC Walkthrough
This macro provides step-by-step instructions on how customers can find and access their dashboard after creating their Svelte App accounts.
OAD Purchases / Mighty Network OAD Customers
OAD Purchases / Mighty Network OAD Customers
Since OAD is not yet available on the app, customers who have purchased OAD should still have access to MM.
If SIO shows they are Mighty Network customers who purchased OAD, you can manually create an MM account for them and inform them that OAD is not yet available on the app. They can access their dashboard via the website instead.
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