Ticket Handling Policy

This policy outlines the correct procedures for handling support tickets to ensure fairness, accountability, and efficiency. It includes mailbox rules, behavior expectations (e.g., no cherry-picking or hoarding), ticket limits, and disciplinary actions for violations.

https://docs.google.com/document/d/1USzOJmCmxaAxHvmJ-aJRXrwZzfb-UeZUK44AadIbGiw/edit?usp=sharing

Verification

Primary Verification Token:

• Email Address: The email used for the purchase

• Customer Name: This may be listed under either shipping or billing

Secondary Verification Token:

• Phone Number

How to merge tickets in Help Scout

How to Answer Emails

Reshipment Request