Embedded Files
Golden Rule for Tickets
Golden Rule for Tickets
Once assigned, take ownership and handle it promptly. This also applies to pending tickets assigned to new agents.
Verification
Verification
Primary Verification Token:
Email Address: The email used for the purchase
Customer Name: This may be listed under either shipping or billing
Secondary Verification Token:
Phone Number
How to use Help Scout
How to use Help Scout
How to merge tickets in Help Scout
How to merge tickets in Help Scout
How to Answer Emails
How to Answer Emails
HelpScout1.mp4Reshipment Request
Reshipment Request
NOTE: This is for SUPPORTS (SMEs & TLs) only
reshipment.mp4Page updated
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