Embedded Files
Tool Links
Tool Links
SOFT PHONE (HYBRID)
SOFT PHONE (HYBRID)
(Invite sent to Corporate Email)
Process Update Decks
Process Update Decks
Ticket Handling Policy
Ticket Handling Policy
Program Walkthrough
Program Walkthrough
Mobile Dashboard Walkthrough
Mobile Dashboard Walkthrough
OAD Mobile Dashboard Walkthrough - https://drive.google.com/file/d/1vrSGY_hZYpguBFxvKUo5WQlMZYfDjJRs/view
MBC Mobile Dashboard Walkthrough - https://drive.google.com/file/d/11F1T9IbWoUzT3NGLkHCVprsnQ2rQ3BHl/view
ABTC Mobile Dashboard Walkthrough - https://drive.google.com/file/d/1D_76cBJEgylEa-sX0s_yixuvCdiyQZW3/view
Svelte App Walkthrough
Svelte App Walkthrough
Svelte App MBC Walkthrough - https://drive.google.com/file/d/1KIJ15hZzy8TtnXNVbZJXxlAWhnhCy9Sq/view
Svelte App OAD Walkthrough - https://drive.google.com/file/d/1Qyibs-FnMs5Pj8A4SVWFozCw1uGyGvvo/view
Agent Walkthrough
Agent Walkthrough
Processing New Order in SIO Over the Phone Walkthrough
Processing New Order in SIO Over the Phone Walkthrough
https://drive.google.com/file/d/1Zg6Nm6oeGFVi0MxKQddCd8guiJItIaGf/view?usp=sharing
Changing Browser Interface to Mobile Device
Changing Browser Interface to Mobile Device
https://drive.google.com/file/d/1bxGN0W4EheS0ct3pNcFeYoHZAVnkc3A6/view?usp=sharing
Links for Terms & Condition
Links for Terms & Condition
Spanish OAD + ABTC (OAD)
Spanish OAD + ABTC (OAD)
Spanish MBC + ABTC (MBC)
Spanish MBC + ABTC (MBC)
Agent Channel | Program & Product Matrix
Agent Channel | Program & Product Matrix
This is a dedicated platform designed for the agents to submit and report tickets in instances where responses from other agents are deemed incomplete or inaccurate.
By utilizing this channel, agents contribute to the ongoing improvement of service standards through corrective actions on tickets. This process helps maintain consistency and reliability in customer interactions, fostering a culture of accountability and continuous improvement within the support team.
This document consolidates the program description, key benefits, and retention matrix into one sheet. By using this, you can easily access all relevant information in a single view, eliminating the need for multiple tabs.
Commendation & High Five Channel 🙌
Commendation & High Five Channel 🙌
We’re also excited to introduce the Commendation & High Five Channel 🙌 —a space to celebrate teammates who go above and beyond! Whether someone helped you with a task, supported you in your work, or simply made your day better, this is the place to give them a well-deserved shoutout.
Got a Customer Commendation? If a customer mentioned your teammate and you want to share the great news, let's celebrate their contribution here too!
If you have someone in mind, simply submit a form, and we’ll feature their commendation in the dedicated channel. Let’s spread positivity and appreciation!
Other Helpful Links
Other Helpful Links
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