Escalation

Log in issues

Applicable Errors:

• Customer forgot their password

• Password is invalid

• Email address is already in use

• Magic link expired

2. Hover your mouse at the 3 dots under the email and if you see the message in the  screenshot, have a support reach out to Mighty Network to re-subscribe. This will help them receive their PW reset email. 

3. If the customer’s email appeared, provide the customer with a password reset link that includes their email address by using the following link format: (make sure you’re logged out from the app)
https://app.sveltetraining.com/forgot-password?email=test@test.com

4. Replace test@test.com with the customer’s actual email address.
https://app.sveltetraining.com/forgot-password?email=kimberlym@sveltesupport.com

Note: If the customer claims they are not getting the link, you need to:

1. Have them check their spam folder and validate their email address

2. If nothing, have them reach out to chat@mightynetworks.com