Missing Invite

[Direct/API Customers] 

1. Go to SIO and check if the customer’s campaign name is [ Mighty Network ] or if they purchased the program after the API implementation (December, 24, 2025).

2. If yes, go to the App and log in using your own credentials to look up the customer’s account

   • Settings > Members > Member list

   • If the customer’s account appears, let them know that they are already an active member of the app and assist in resetting their password 

   • Provide link to reset (REMEMBER adjust the email to their actual email): https://app.sveltetraining.com/forgot-password?email=test@test.com

[NON-DIRECT Customers] 

1. Go to SIO and check if the customer’s purchase was an old one and NOT under [Mighty Network]

2. If yes, go to the app and look up the customer’s account

   • Settings > Members > Member list

   • If the customer’s account appears, let them know that they are already an active member of the app and assist in resetting their password

3.  If we don’t see the customer’s account, we need to send a manual invite. Follow the     steps below. 

   • Go to Sticky IO to confirm if the requested program is still active

   • If yes, go to the App > Settings > Invites > Invite  

• Enter the customer’s email address.

• Click “Invite to Plan”.

• Look up the correct bundle/plan/program

• Choose “Skip the landing page” go straight to the Create Account Page and click Confirm.

Step 9: Update the Escalation File

Go back to the Client Escalation File.

Update the status to: ✅ Resolved – Invite Sent.