Support Service

Post date: Mar 07, 2019 3:14:44 PM

"Help desks are relatively uncommon support services for online faculty, but they can be helpful, even vital, for instructors new to online education. In this learning format, faculty can have a fear of the unknown, causing them to resist teaching online. Along with various training and professional development opportunities, a robust 24/7 help desk can help assure instructors that the institution is there to support them. Sometimes a 24/7 help desk is not realistic; in that case, providing some off-hours support should be considered."