Past due accounts ONLY
Payment Made-Partial Balance
Same day payments or SPAs
Payment Made-Paid Full_EPO
Full balance or EPO or 90 day to close account
Payment Made-Settlement
Payment or SPA’s towards a settlement
Did not get the job done
Verified customer/ no payment
Talk Third Party
No verification /Anyone other than customer
Voice Mail- No Message Left
Dialer no connection
VoiceMail- Message Left
Left Voicemail
Call Dropped Disconnected
Before verification call drops
Wrong Number
Wrong Number
Internal Call
Call to a different department
Bankruptcy Asserted
Customers that filed bankruptcy
Current Accounts
Talk Customer- Account Current
ALL verified Current customers- Including Payoff/EPO/90
Pickup Requested
Current Customer that request a pickup
Talk Third Party
No verification /Anyone other than customer
Voice Mail- No Message Left
Dialer no connection
VoiceMail- Message Left
Left Voicemail
Call Dropped Disconnected
Before verification call drops
Wrong Number
Wrong Number
Internal Call
Call to a different department
Bankruptcy Asserted
Customers that filed bankruptcy