• Merchant's Name, Item, Delivered Date

• Notes

• Alert: on the account

  • • Documents (ORIGINAL LEASE and LEASEMOD)

• Merchant's Website check their return and cancellation policy

• Agent's View (ME Escalation Status)

• How long does the customer have to cancel an order?
  Customer may cancel their order WITHIN 1 HOUR of making the order. Customer just need to fill out the cancellation form included on the order summary that they will receive via email after placing the order.
    

• How long does the customer have to return their merchandise?
  They have 30-day return for tires ONLY. Tires should not be mounted and balanced. 30 days runs from the date that it was marked delivered on their side. 

• What is the process to return merchandise to the merchant?
  They need call TA and fill out the return form. There might be fees that they need to pay depending on the item that they ordered.
    

• Does the merchant have the same process for return/cancellation for all their locations? 

  • Tire Agent is a ecommerce site with no brick and mortar locations. 

• How does a warranty work for damaged or defective items?  
  TireAgent do replace damaged and wrong items delivered to customers. Customer would have to contact TireAgent to get the requirements.
    

• Return/Cancellation link on merchant’s website: 

  • https://www.tireagent.com/returns 

  • https://www.tireagent.com/warranties 

• How long does the customer have to cancel an order?
  Customer may cancel their order WITHIN 1 HOUR of making the order. They would have to go to TireBros’ website to get the Cancellation Request From. All financed orders MAY BE subject to a $49 fee from the financing institution, which is out of our control. If customer wish to make a cancellation after one hour of your initial order, they may be subject to return and restocking fees. If customer refuse a shipment and it is sent back to TireBros, they will be subject to return fees as well as restocking fees.
    

• How long does the customer have to return their merchandise?
  Tirebros offers a 30-day return policy for tires & wheels that are unused and in their original packaging. Customers are responsible for return shipping fees. Accessories like TPMS (Tire Pressure Monitoring Sensors) are non-refundable.
    

• What is the process to return merchandise to the merchant?
  Customers would need to call Tirebros to get information on the process to return and how to ship back the merchandise. 

• How does a warranty work for damaged or defective items?  
  Customers must call Tirebros in any case of receiving damage or defective merchandise. Customers will also need to contact the manufacturer. TireBros doesn’t exchange item for manufacturer’s defect. 

• Does the merchant have the same process for return/cancellation for all their locations?  
  Tirebros is only one website. There is no brick-and-mortar store. The same process occurs for all items. Everything will be online through their website.
    

Return/Cancellation link on merchant’s website: https://tirebros24.com/return-refund-policy/ 

• How long does the customer have to cancel an order?
  If your order has already been entered into our order fulfillment system, placed for shipment, is already on the delivery truck, is in transit for delivery, or has already been delivered, we cannot cancel or modify your order. If we are unable to stop your order from being processed and you would still like to return your purchase, standard return shipping costs and restocking fees will apply.
    

• How long does the customer have to return their merchandise?
  The vast majority of products available at BB Wheels are returnable, provided they are returned with all original packaging, paperwork and parts in new and unused condition. To initiate a return, a Return Authorization Number must be requested within 30 days of receipt of the product and must be received back to BB Wheels within 45 days of receiving the product.
    

• What is the process to return merchandise to the merchant?
  Contact BB Wheels at 320-333-2155 to receive a Return Authorization # and return shipping address along with detailed return instructions. Clearly write and/or affix the Return Authorization # on the package and return to the address specified. Unless the return is due to manufacturer defect or a BB Wheels error, the customer is responsible for return shipping costs. If you are returning your product using your own return shipping provider, please provide BB Wheels the tracking # so we can properly follow the shipping status of your return. Upon the receipt of your returned product, the manufacturer/vendor may take approximately 10-15 business days to issue BB Wheels your credit. After BB Wheels receives credit for the successful return of your product, we will initiate the refund on the original method of payment. The order will be credited the purchase price, less restocking fees and any non-refundable items. BB Wheels will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit.

• Does the merchant have the same process for return/cancellation for all their locations?  

  • This merchant is an e-commerce merchant with no brick and mortar locations.  

• How does a warranty work for damaged or defective items?  
  If customer receive an item that is broken or defective, BB Wheels will provide a prepaid return shipping label for the damaged product.  To obtain the return shipping label, please follow the above return procedure. —Please keep in mind, certain defects such as minor scratches and scuffs to the backside of a wheel that is not visible after installation is normal and not considered defective as manufacturers do not fully finish this area of a wheel or protect it for transit in most cases. — Any damages or defects must be reported to BB Wheels prior to installation and within 48 hours of receiving your products so that BB Wheels can first determine the best course of action.

Return/Cancellation link on merchant’s website:  https://www.bbwheelsonline.com/return-policy/#return-procedure 

• How long does the customer have to cancel an order?
  Depends on the supplier shipping the item.  Window can be as short as 30-minutes after order is placed.  Some exceptions can be made, but advise customer to reach out to RTB Shopper directly for more information.
    

• How long does the customer have to return their merchandise?
  We allow the returns of all purchases within 14 calendar days of the delivery of your order. For large appliances, e-bikes, and other bulk items, a restocking fee of 15% of the order total may apply. If you request a return after the 14 day period, your request may be denied.
    

• What is the process to return merchandise to the merchant?
  Customer would have to email the merchant directly at support@rtbshopper.com.
    

• Does the merchant have the same process for return/cancellation for all their locations?  
   Only one website, although multiple suppliers used.   Refer customer to the 30-minute time frame and to call RTB Shopper directly for details.
    

• How does a warranty work for damaged or defective items?  
  Customer would have to email the merchant directly at support@rtbshopper.com.
    

• Return/Cancellation link on merchant’s website: https://www.rtbshopper.com/return-policy 

• How long does the customer have to cancel an order?   
  Customers can cancel their order anytime up until shipping.  Refund for processing fee and lease cancelation may take 2-3 business days.
    

• How long does the customer have to return their merchandise?
  All returns must be postmarked within sixty (60) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
    

• What is the process to return merchandise to the merchant?
  To return an item, place the item securely in its original packaging and the original packing slip. Please include a note with the reason for the return Repair, Exchange, or refund. And mail your return to the following address. If your return address has changed please include that information inside the package or contact us at addresschange@superjeweler.com. Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. PLEASE NOTE: Personalized, custom and engraved items are NOT eligible for return and exchange. Jewelry must be returned in new, unworn condition.
    

• Does the merchant have the same process for return/cancellation for all their locations?  
  Yes, they have the same process on all store locations. 

• How does a warranty work for damaged or defective items?  
  Suzanne Strulowitz at 8/16/2023 8:50 AM
  For defective or damaged products, please contact us at the customer service number (877-888-0175) to arrange a refund or exchange.
    

• Return/Cancellation link on merchant’s website: https://www.superjeweler.com/money-back-guarantee 

• How long does the customer have to cancel an order?
  Orders are unable to be canceled after 11 A.M. PST on the day that they are being processed. Once an order has been shipped we are unable to cancel, intercept, or redirect the package. If a cancellation request is made after an order has shipped or a package is refused upon delivery, then it will not be refunded until it is received back in our facilities. 

• How long does the customer have to return their merchandise?
  To qualify for a refund or exchange, items must be received in our facility or one of our store locations within 14 calendar days after receiving a Return Authorization number. To be eligible for return or exchange, your item must be unused and in absolute original condition. It must also be in the original packaging. Any returns or exchanges showing signs of wear, damage, or abuse will not be accepted.
    

• What is the process to return merchandise to the merchant?
  To return or exchange an item that is eligible for returns or exchanges, please contact us to request a Return Authorization number. Please contact us using the form at the bottom of this page or call or email us, so we can provide you with a Return Authorization number. We must receive your request for a Return Authorization number within 7 calendar days of the delivery confirmation date as provided by the shipping courier. We are confident that you will happy with your purchase, but if the jewelry is not too your liking, we feel that is sufficient time to call or email us to request a return. Please see visit your local Kevin Jewelers store for details.
    

• Does the merchant have the same process for return/cancellation for all their locations?  
  Yes, they have the same process on all store locations.
    

• How does a warranty work for damaged or defective items?  
  Customers can purchase a 5-year jewelry warranty or a 3-year watch warranty.  Customer who purchase a warranty can obtain service by bringing the item for repair to any of our locations (during the active time period of the warranty).  The issue must be the result of  normal wear and tear or manufacturer defect. Our warranty does not cover items that are lost or stolen.
    

Return/Cancellation link on merchant’s website: https://kevinjewelers.com/pages/customer-support 

• How long does the customer have to cancel an order?
  Customers have 10 days to cancel an item that is NOT customized, engraved, altered, resized and/or damaged.
  If the item has had custom engravings, altered, has been resized and damaged, they DO NOT accept returns/cancellations. Also, FOR FINAL SALE items, customers are being informed by DJ representatives that they are not eligible for returns and cancellations.
    

• How long does the customer have to return their merchandise?
  They have 30 day-return policy for items that are NOT customized, engraved, altered, resized and damaged.
  If the items is customized, engraved, altered, resized and damaged, they DO NOT accept returns.
    

• What is the process to return merchandise to the merchant? 

  • If purchased in-store, then please contact the store directly for next steps.  If merchant accepts the return, they will likely require that you come into the store so they can inspect the merchandise. 

  • Getting Your Return Merchandise Authorization Number: Please call 866-958-7664 or e-mail questions@online.danielsjewelers.com  

    • You will be given a RMA# and also an e-mail form will be sent to you.  

    • This RMA# will be printed on the form.  

    • Print out this e-mail and include it in the box you are returning. The e-mail will also include the address to return your item. 

  • Packaging Your Return: Include all original packaging. For security reasons, do not write Daniel's Jewelers anywhere on the outside of the box. 

  • Insuring Your Package: Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt and tracking number for confirmation that your shipment has reached our returns department. Please keep in mind that FedEx® and UPS® will not insure merchandise over $500. 

    • Daniel's Jewelers is NOT responsible for items lost during transit 

• Does the merchant have the same process for return/cancellation for all their locations?  
  Yes, they have the same process on all store locations. 

• How does a warranty work for damaged or defective items?  
  If damaged within 10 days, money back. 30 days for exchange (Must have a protection plan).
    

Return/Cancellation link on merchant’s website: https://www.danielsjewelers.com/return-policy-details 

• How long does the customer have to cancel an order?
  If you wish to cancel any item/s on your order, we require you to notify us first via email: info@buyontrust.com. We recommend titling the email: Cancelling item/s.
   

• How long does the customer have to return their merchandise? 

  • Varies based on products and dealer.  

• What is the process to return merchandise to the merchant?
  All customers are required to reach out to your local Best Buy store to discuss your return options, as well as required policies and procedures.   Customers may be subject to rental fees. No returns are authorized outside of Best Buy’s policies and procedures.  Each individual item may come with a different return policy and procedure.  BuyOnTrust does not authorize any cash or equivalent refund to customers, including but not limited to: credit cards, debit cards, cash cards, in-store credit, or bank accounts.  All items are expected to be returned in-full.  Failure to abide by these terms violates the terms of our agreement and may halt any further actions by BuyOnTrust. BuyOnTrust does not guarantee any lease adjustments based on refunds, sales, or any other promotions.  BuyOnTrust reserves the right to issue, and/or not issue, refunds or lease adjustments at our discretion. 

• Does the merchant have the same process for return/cancellation for all their locations?
  Buyontrust is a ecommerce site with no brick and mortar locations. They are affiliates of Best Buy.
    

• How does a warranty work for damaged or defective items?  
  Customers assume responsibility for all items on their lease as soon as an item is shipped to home. BuyOnTrust is not responsible for items not received, lost, stolen, damaged, or any other issues. 
  Please email: info@buyontrust.com and enter in the subject line: Shipped Item Issue
  Customers are financially responsible for all items during pending investigations.  We appreciate your patience, business, and the opportunity to help with these matters, though we can offer no guarantees.
    

• Return/Cancellation link on merchant’s website:  https://buyontrust.com/shipping-returns/ 

• How long does the customer have to cancel an order?
  A BEL customer has a 72 hour grace period from the date of purchase to cancel their order for a full refund only if the merchandise has not been picked up or delivered. Anything after our 72 hour grace period will result in a cancellation fee of 25% of merchandise value.
  If merchandise has been picked up or delivered, BEL Furniture offers a 3-Day Satisfaction Guarantee. If within 3 days of delivery or pick up, you decide not to keep the furniture for any reason, we will be glad to offer re-selection towards anything of equal or greater value without any restocking fees. If it is still requested by a customer to actually cancel their invoice without using the reselection offer, then a cancellation fee of 25% of the merchandise value would be in effect and there is no refund of the original delivery fee
    

• How long does the customer have to return their merchandise?
  Bel Furniture doesn’t have return warranty.
    

• What is the process to return merchandise to the merchant?
  Contact the location you made purchase at and they will provide next steps.   Depending on the type of merchandise and/or return, they may refer you to the Corporate Office.
  If return is accepted, the next step is to get the merchandise back to merchant. If originally delivered, they will schedule a pick-up (may incur additional cost).  If merchandise was a pick-up, then it is customer's responsibility to bring merchandise to the warehouse.
  Some items will be excluded from this: mattresses, mattress pads, clearance items, and floor models.
    

• Does the merchant have the same process for return/cancellation for all their locations?  
  Yes, they have the same process on all store locations. 

• How does a warranty work for damaged or defective items?  
  Bel Furniture offer a product warranty of 1 year from date of pick up/delivery for any workmanship or manufacturing defects on qualifying merchandise. The Bel Furniture warranty does not apply to any clearance, floor sample, or accessories which are sold “AS IS”. Warranty does not cover normal wear and tear, loss of color on fabric/leather, or abuse/intentionally damaged merchandise. Defects reported within 6 months of delivery or pick up that cannot be repaired will be exchanged as long as there are no signs of abuse or intentional damage. If the same merchandise is not available a re-selection will be authorized of equal or greater value with credit of 100% of the defective merchandise purchase price. This does not include delivery fees. Merchandise reported defective 6 months and 1 day after original delivery or pick up date that cannot be repaired or exchanged will have a depreciated credit applied for re-selection. Depreciation will be calculated at 5% per day after 6 months and 1 day.
    

Return/Cancellation link on merchant’s website: https://belfurniture.com/pages/returns-exchanges 

• How long does the customer have to cancel an order?
  Cancellations requested within 1 business day will incur a cancellation fee determined after shipping costs have been calculated and incurred. Cancellations requested after 1 business day from placing an order online or by phone will incur a strict 20% restocking and/or cancellation fee in addition to any shipping charges that have been incurred. Financing orders cannot be cancelled under any circumstances after the documents have been signed. Any custom made orders or wholesale orders (i.e. golf carts, motorcycle trike conversion kits, sidecars, motorcycle lifts, auto lifts, wholesale orders or ANY assembled items) are non-refundable.
    

• How long does the customer have to return their merchandise?
  You may request a return with our claims dept. within 7 days after the item has been delivered. Any returned item must be freight pre-paid by customer. All shipping charges are non-refundable. Any returned item must be in the original packaging and must be in resell-able, brand new, UN-opened condition. Any custom made or wholesale orders (i.e. golf carts, motorcycle trike kits, sidecars, motorcycle lifts, or wholesale purchases including any assembled items) are non-refundable. Snow plows are non-refundable. Any authorized return will incur a strict 20% restocking fee. Items that are refused and returned due to shipping damage will not incur any return fees.
    

• What is the process to return merchandise to the merchant?
  All return or cancellation requests be in writing and submitted through our ticket system found on our website and must follow the policies.  You may request a return with our claims dept. within 7 days after the item has been delivered. Any returned item must be freight pre-paid by customer. All shipping charges are non-refundable. Any returned item must be in the original packaging and must be in resell-able, brand new, UN-opened condition. Any authorized return will incur a strict 20% restocking fee. Items that are refused and returned due to shipping damage will not incur any return fees. 
  Ticket system web address: https://www.saferwholesale.com/SearchResults.asp?Cat=2676
    

• Does the merchant have the same process for return/cancellation for all their locations?  
  Safer Wholesale is an ecommerce site with no brick and mortar locations.
    

• How does a warranty work for damaged or defective items?  
  Manufacturer's Defects/Warranty: Items not covered under any warranty include, but are not limited to, batteries and wearable parts (example: brakes, tires, cables). Labor is also not covered under any warranty. The manufacturers of the products we sell generally warrant the products to be free of material defects in workmanship for a period of thirty (30) days from the date of purchase. Although under warranty the parts will be free of charge however; the cost of shipping must be paid for by the customer in order to ship out the part. If a part is lost during shipping you have the choice to file a shipping claim and to order the part from Great Sports Inc. at your cost. Great Sports Inc. makes no representation concerning any manufacturer's warranty. Two stroke engines are not covered under your warranty, however the unit components are. The validity of any warranty claim is at the sole discretion of Great Sports Inc.
   

• Return/Cancellation link on merchant’s website:  https://www.saferwholesale.com/Return-Refund-Policy-s/2673.htm 

• How long does the customer have to cancel an order?
  No cancellation of orders once the account has been funded. 

• How long does the customer have to return their merchandise?
  We do not accept refunds or returns of devices purchased from our online store, however, all products purchased include a 1 Year non-accidental warranty. If there are any issues with your device please contact us immediately by emailing us at info@strictlyapple.org or by calling +1 (614) 944 8073.
    

• What is the process to return merchandise to the merchant?
  To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Once the return is accepted you can make a separate purchase for the new item.
    

• Does the merchant have the same process for return/cancellation for all their locations?  

  • This merchant is an e-commerce merchant with no brick and mortar locations.  

• How does a warranty work for damaged or defective items?  
  Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and solve the issue.
    

Return/Cancellation link on merchant’s website: https://strictlyapple.store/policies/refund-policy 

• How long does the customer have to cancel an order?
  5 days for full cancellation.
    

• How long does the customer have to return their merchandise?
  Any returns for store credit or warranty - within 30 days of shipment are covered for FREE returns.
    

• What is the process to return merchandise to the merchant?
  Customer would have to go to the merchant’s website to fill out a form and generate a return label. https://xoticpc.com/pages/support
    

• Does the merchant have the same process for return/cancellation for all their locations?  

  • This merchant is an e-commerce merchant with no brick and mortar locations.  

• How does a warranty work for damaged or defective items?  
  XOTIC PC will repair or replace damaged parts but not the whole item.
    

Return/Cancellation link on merchant’s website: https://xoticpc.com/pages/support 

• WHAT'S YOUR CANCEL AND REFUND POLICY?

  • Due to custom artwork involved with our art pieces, all sales are final and no changes, cancels, or refunds will be afforded and you waive any rights to charge-back your purchase with credit card processor.

  • We will replace items if they are defective or damaged. if you need to exchange it for the same item send us an email.

• How long does the customer have to cancel an order?
  You must notify us 24 Hours prior to Scheduled Delivery Date if you wish to change or cancel your order.
  This does NOT apply to Special Orders.
  Once merchandise has been picked up or delivered, there are no more returns or exchanges.
    

• How long does the customer have to return their merchandise?
  Once merchandise has been picked up or delivered, there are no more returns or exchanges.
    

• Special Orders
  Special Orders are defined as any merchandise that is not maintained in stock or normally carried as part of our inventory.  Special Orders are considered FINAL SALE - there is NO REFUND, EXCHANGE, OR CANCELLATION.  Customers are responsible for the entire purchase once the order is processed.  You acknowledge that 5th Avenue Furniture has no control over the Manufacturer's actual delivery time and that 5th Avenue Furniture will not be responsible for any suggested, promised, predicted or hopeful delivery date.
    

• How does a warranty work for damaged or defective items?  
  5th Avenue Furniture does not provide any warranty guarantees beyond that provided by the manufacturer.  The manufacturer typically expects us to supervise, coordinate, and in other words, "facilitate" warranty claims.  Each manufacturer has their own guarantee, terms, and conditions.  Mattress claims must include copy of original receipt and pictures of mattress defects.  Mattress warranties provided by the manufacturer unless you purchase a protection plan.  5th Avenue Furniture is not responsible for transportation of any mattress that is placed in a claim.  Delivery fees will apply if you are in need of our services.  

• Mattress Satisfaction
  If you are not satisfied with your mattress within 90 days of your original purchase, we will be happy to assist you with a one-time reselection. Please note, mattresses require 24-48 hours to adapt to room temperature when delivered. In order to reselect, mattress must be clean, unstained and undamaged. In addition, Guardsman Mattress Protection Program must be purchased prior to delivery of your mattress, and you must use your mattress protection pad. We may request a service technician inspect your mattress prior to approving the exchange. Your one-time reselection allows you to select another mattress of equal or greater value (if it is a greater value you just pay the difference). There is a $149 delivery/processing fee and a restocking fee of 50% of the original mattress. No current promotions will be applied to the bedding reselection. Reselection is final. Reselections on clearance, floor samples, pillows, foundations and adjustable bases are excluded.
   

Return/Cancellation link on merchant’s website: https://5thdetroit.com/page/return-policy