Q- ERROR AND R CODES

Q-Error and R-codes 

Q-ERROR- This means a number is wrong OR the type of account is wrong (Ex. it’s a savings and we have it as checking)

• • R03​

  • R04​

  • R13​

  • R14​

R-Codes

• R02 - Account Closed  

• R07 - Authorization revoked by customer  

• R08 - Payment stopped or stop payment in item  

• R10 - Customer advises not authorized  

• R16 - Account frozen funds are unavailable due to action taken by RDFI or legal action  

• R20 - Non-transaction account  

• R29 - Corporate customer advises not authorized  

Ratings / Sold Accounts

B – Discharged Bankruptcy​ 

C – Confirmed Bankruptcy​

D – Pending Bankruptcy​

E – Pick Up Requested​

F – Fraud​

G – Pick Up Completed-Settlement​

J – Opt Out Payment Reminders​

P – Payment Arrangement​

R – DNC Dialer/Revoke​

S – Sold Accounts​

U – Pick Up Completed-Product ​

• Sold Accounts are those that have been placed with 3rd party collection agencies. These accounts are not to be worked. If the customer calls, please advise their account has been placed with another company. They can check their credit report to see who reported it last and contact them that way, most likely the most recent company has already tried to reach them by calls and email etc.

• These accounts are not to be worked .​

• Provide number to National Debt Holdings - 877-277-5571​​.

• Accounts significantly past due will be sold to 3rd party collections agencies​.

• These are done in batches usually at 210+ days past due.​​

• Once sold we no longer own the account.

• They can refer to their credit to see who reported the account last and have the customer contact them or check for emails or voicemails etc.

• Accounts can continue to be resold afterwards.