If account is past due a refund will not be given
If a customer overpaid due to Uown's error, the agent can submit for a refund to their team lead.
Duplicate payment
Payment processed on the wrong payment method
Payment processed on a different/wrong account
Customer paid off/settled, but autopay continued to process
Customer had an active payment arrangement or is already in the MR process and a payment processed
If the payment was processed through ACH within the past 3 business days, the customer can submit a bank statement to expedite the process – ask customer to send proof of payment clearing (beginning and ending balance must show) to docs@uownleasing.com.