Set proper expectation to the customer
While we've initiated the process to add the customer to our DNC there's a possibility that they may still receive a call today since our calling schedules are set in advance. Provide assurance that any future attempts to contact them will cease once the update takes effect within the next 24 hours.
Thank you for bringing this to our attention. I understand that you'd like to be added to our "Do Not Contact" list. Just to confirm, you're requesting not to receive any further calls from us, correct?
I'll make sure to update our records accordingly. Can I please have your full name and the phone number you'd like us to remove from our contact list?
Thank you for providing that information. I've updated our records accordingly, but please note that it may take up to 24 hours for this change to fully reflect in our systems.
"Does this mean I won't receive any more calls from your company starting today? "
While I've initiated the process to add you to our DNC list immediately, there's a possibility that you may still receive a call today since our calling schedules are set in advance. However, rest assured that any future attempts to contact you will cease once the update takes effect within the next 24 hours.
I'm truly sorry to hear that you've been experiencing this, [Customer's Name]. I understand how frustrating unwanted calls can be. We're here to help address your concerns. Firstly, may I verify some account details with you to ensure I have the correct information?