Collection agents are eligible for an incentive based on the dollar amount they collect each month.
Each month the agents will be given a goal to meet.
Goal/credit is only based on past due $.
Any past due payments will be credited to the agent that processes the payment including cleared SPAs.
Taxes and processing fees are excluded from this total.
Reinstatement fees will be credited for both past due and current accounts.
If an SPA is paid earlier or modified, the agent that makes the change will get the credit.
ACH will be credited but removed if it returns.
All agents should track their cleared payments and SPAs throughout the month.
If the SPA declines, agents should follow up.
Can reprocess once as long as there hasn’t already been an attempt for the day.
This can only be done the same day, if it's your off day or forget it cannot be done next day.
Processing payment early
Process payment
Delete future SPA
Remove P rating if there are no more SPA’s