This is the guideline that has been given to the security for implementing better control of traffic into the Pramuk Aqua Heights Apartment.

1. Security has been instructed to implement guidelines with the exceptions being:
   • Medical Emergency
   • Elderly residents
   • Physically disabled
   • Single lady entering the Apartment after 9.00 pm until 6.00 am
   • Resident not being well enough to walk till his/her block entrance
   • Carrying heavy luggage
   • Heavy rains
2. Maximum speed limit within PAHA is 10 Km/hr. Security shall identify the vehicles who disobey this rule; caution the drivers, and bring this to notice of the SC, in case drivers do not follow this rule.
3. Overtaking, honking and high beams would not be allowed within premises.
4. Unescorted taxi/autos shall not be allowed to enter the Apartment, if a resident wish to bring a taxi/auto inside for carrying luggage, we insist that the resident inform the Security/come to the main gate and escort the taxi inside. Please cooperate with the security in implementing the above to improve the security within our Apartment.
5. Ambulances, Fire Tenders will be allowed without interruption and Police vehicle will be allowed after taking the proper information.
6. Doctors on call will be allowed after getting confirmation from the resident who called the Doctor and doing proper gate entry.
7. Vehicle of Gas services, drinking water, milk, newspaper, vegetable services, garbage collection will be allowed after proper entry check.
8. No vehicle for shifting the house hold goods will be allowed for entry or stay inside the Apartment between 10.00 pm to 6.00 am.
9. All these measures are taken by the Association and the security guards are only implementers and request residents not to take these issues with the security staff directly. If you have any grievances/concerns on these guidelines, their practicality and modifications required, please escalate it to the Association in writing. However, if you find instances of the guidelines are not being properly implemented, please raise the issue with Security supervisors.
10. Security guards have been asked to exhibit restraint and be firm when faced with any abusive/ filthy language. Security guards and supervisors are the agencies employed by us for our well being and the authority bestowed upon the security agency should not be challenged individually.
11. Security guards have been clearly instructed that their one and only responsibility is to ensure security and any expectation of residents that they will be able to help in any other way is not practical.
12. Individuals giving their own advice, “Guidelines”, “Order” to the guards/supervisor is not allowed. We have informed the security agency that they cannot take orders/advice from anybody apart from the Steering Committee.
13. Security Supervisor shall report back Security committee members about all security events and other safety issues from time to time and on event basis.