Sk Ortho

SMILEKRAFTERS ORTHO

1247 South Cedar Crest Boulevard Suite 300

Allentown, Pa 18103

Phone: 610-628-1228

Fax: 610-432-2332

CONTACT INFORMATION:

Manager: Cassie

Email: cassie@admpcmail.com

Front Desk:

EMAIL: orthofd.sk@admpcmail.com,

Ortho LOGIN

Smilekrafters

First window

Username: orthoallied

Password: ortho_2021_new

Second Window

Username = Skcall

Password = Callsk

Please check schedule for dates

Check actual schedule

Orthodontist Name:

Dr. Amen Dhyllon

CHILDREN:

CHILDREN MAY BE SEEN FROM THE AGES OF 7 AND OLDER

NEW PATIENT:

CHILDREN MAY BE SEEN FROM THE AGES OF 7 AND OLDER

*HOWEVER CHILDREN 7-10 NEED TO BE SCHEDULED ON DR DAYS – REGARDLESS OF THEIR INSURANCE*

*Pts 10-20 years old with state or Medicaid insurance should be scheduled on RECORDS DAYS*

ALL NEW PATIENTS AND START PATIENTS NEED TO HAVE A PARENT WITH THEM

Family members per day

3 family members

Cash Pt:

ONLY DONE AT OFFICE LEVEL, EACH PATIENTS TREATMENT WILL VARY, WHICH PRICES MAY VERY (CHRISTINA)

All consults are free of charge.

Retainer cost

Dr Dhyllon has changed his prices for Ret replacement

It is now $200 per arch for all active patients (patients he has treated)

Still $300 for any person who was not treated by Dr Dhyllon. (Treatment means they had Braces by Dr Dhyllon)

The mold get damaged do not stay in the office after a few days so whenever a pt needs a new ret they have to come in for an appt for new impression

Preferences

WE ARE SCHEDULING 7 COLUMNS SOLID. THE 8TH COLUMN IS FOR OVERFLOW (only if all 7 columns are full) AND 9TH COLUMN IS FOR EMERGENCIES ONLY WITH APPROVAL FROM CHRISTINA Office Manager .

Last day appt's

ALL 430 PTS MUST BE IN AT 4:20 SCHEDULE AT 4:30 NOTATE 4:20!

• • • Main 2 Columns- Bondings 2 max per time (12 UNITS) (Office level)

    • D8080 Start Collect 0.00 for state ins (Office level)

    • Start Collect (leave blank) for cash, ppo, dhmo, hmo -12 UNITS (Office level)

    • Lower bonding Collect (same examples as above)-12 UNITS (Office level)

    • Bands- 6 UNITS

    • Debonds-12 units (1 at a time and in the morning only) (Office level)

    • DEBONDS ONLY IN THE MORNING NEVER SIDE BY SIDE THEY MAY STAGGER LAST DEBOND TIME IS 11:00AM (Office level)

    • RET pickup (4:45 pm-3 units)

    • 2:30PM LAST BONDING TIME (Office level)

    • 230 LAST TIME FOR BONDINGS OF ANY KIND AND REPAIRS (Office level)

    • AWS-Arch Wires or ADJ 6 UNITS

    • Impression for phase 1 (6 units last appointment at 3:30)

    • Phase 1 Terminology:

    • Phase 1 is the palatal expander

    • Exam due to time lapse-6 units, Pt that has been seen in over 3 months (dr day)

    • Final Column-6 Units (NO SHORTENING W.O PERMISSION)

    • Np consults (one by one never double booked, Always write collect 0.00 ALL CONSULTS ARE FREE)-6 units LAST NEW PATIENT 4:00PM

    • Exams-6 UNITS

    • Wire clips- 3 units

Emergencies:

• • • Trauma (Bleeding, expander, Pain)

NON DR DAYS

• • • NP RECORDS Collect 0.00-6 units

    • Stagger NP using the first two columns, must stagger off the 3rd unit of the previous appointment

    • These appointments may only be ages 11 years to 20 years

    • State ins only (WE DO NOT ACCEPT ACCESS OR Keystone Mercy )

    • NO COC appointments

    • Impressions or Photos for records -3rd column 3 units

    • Bands collect 0.00- 6 units

    • NOTHING can be staggered with a band appointment

    • Block 2nd column beside this appointment!

    • When Registering Email addresses are mandatory now, Advise pt we will send all new pt paperwork ahead of time and email me with pts name and member ID please.

    • ALL 430 PTS MUST BE IN AT 4:20 SCHEDULE AT 4:30 NOTATE 4:20!

Last Appt's of the day :

• starting at 3:45 PM or 1 hour before end of the day starts 20 min AWS, RETIE, ADJ, RET Check

• LAST APT IS SCHEDULED AT 4:40, THE DAY ENDS AT 5:00 and ENDS at 3:50 NO appointments should be scheduled at this time unless ret pick up and make comfortable

COC INSTRUCTIONS

Register PT

Advise pt they CANNOT have work completed legally without us submitting to the insurance for coverage (NO EXCUSES)

They need to send in previous Dental records, EOB, x-rays and Approval letter to our office so we may present to the doctor and submit to the insurance for coverage

GET THE NAME of the previous Ortho Office and contact number

Forward an email to me with pts name, ID number, and previous dental office information and pts best call back so I may follow up with them

You may not schedule COC pts without permission from manager

If they ask how long COC processing time is tell them from the day we get records and it could take the insurance the minimum of 3 months to process for approval

CHANGING INSURANCE FROM STATE TO STATE (welfare) INSTRUCTIONS:

when a pt changes insurance another account does not need to be created unless it is plan other than state insurance. To be clear if a pt has state insurance and changes to another state insurance (ex: Amerihealth to Aetna Better Health) the pt keeps their account number. The insurance and the insurance ID number get saved in General Communications and then the pts next appt is update records, NOT aws, adj, eval last seen....Just Update Records.

Cancellation Fee:

$50 /48 hours notice as per the office informed consent form (example)

INSURANCES NOT ACCEPTED:

Not accepted

Access

Avesis

Discount plans

Giesinger

Giesinger Chip

Health Partners

Keystone

Kidz Partners

All of UPMC's

Guardian Dental PPO

Insurances Accepted:

Amerihealth Mercy

United Health Care (Welfare)

United health care dual compete is accepted

Please use

* Blue cross dental is under Highmark Blueshield. Please use Blue Cross dental as Highmark is medical insurance!

CUSTODY ISSUES

If there are any custody issues and primary parent states that we are NOT ALLOWED TO RELEASE ANY INFO, we NEED court documentation that they have full custody and that we are not allowed to release any info to other parent.

REQUESTING ADDITIONAL INFORMATION

If a parent is who is requesting additional information, there is a $75 fee and it will take approximately 2 weeks

For example: A parent is requesting a patient's entire appointment history because they need it for court

OFFICE HOURS:

Tuesday and Thursday - 8:30-5

One 1/2 a day Tuesday from 8-12 (first Tuesday of each month)

One Early Thursday (typically the 3rd Thursday) 7:30-3:50

One Monday 8:30-5 ( when we work on Monday we do not work on Tuesday) Schedules will be sent to Lissette by email. Holidays can and will always impact our scheduling days.

Last update 07-14-2022\