QUAKERTOWN DENTAL SPECIALTY CENTER OFFICE # 2

QUAKERTOWN DENTAL SPECIALTY CENTER

28 SOUTH,14TH STREET

QUAKERTOWN PA 18951

PHONE : 215-529-6000

FAX : 215-529-9600

Passwords:

First window

Username: orthoallied

Password: ortho_2021_new

Second Window

Username: qtcall

Password: qtcall

Landmark:

Across the street from Battery Warehouse near Mccoole's Red Lion Inn. Building has smiling faces on all the outside windows.

CONTACT INFORMATION:

Orthodontic Office Manager: Cassie

Email: cassie@admpcmail.com

Orthodontic Coordinator: Montana

Front Desk: Qtspfrontdesk@admpcmail.com, orthofd.sk@admpcmail.com, bianca.w@admpcmail.com

OFFICE HOURS:

9:00-5:00 PM

Dates:

Please always check for dates manually or Calendar.

8 - 4 pm

DOCTORS:

Dr. Amen Dhyllon - NPI#1437459609

CHILDREN:

CHILDREN MAY BE SEEN FROM THE AGES OF 7 AND OLDER

Cash Pt:

Will discuss at office level

Retainer cost:

Dr Dhyllon has changed his prices for Ret replacement

It is now $200 per arch for all active patients (patients he has treated)

Still $300 for any person who was not treated by Dr Dhyllon. (Treatment means they had Braces by Dr Dhyllon)

Scheduling NOTES:

When scheduling patients, make sure they are FULLY REGISTERED. For specialty offices, NO QUICK REGISTRATION!

Make sure you ask the patients when you are registering them for all of the different insurances they have and register them all!

If a patient present themselves with two different insurances, such as a state and non-state insurance, the STATE INSURANCE is ALWAYS SECONDARY. The NON-STATE INSURANCE is ALWAYS PRIMARY.

If a patient presents themselves with two different insurances, such as two PPO, DMO, DHMO, etc. you register the insurance according the date of birth of the policyholder.

If a patient presents themselves with two different insurances, such as two state insurances, one is most likely inactive because they no longer have that insurance so that would be the primary insurance and new active insurance would be the secondary insurance.

If a Pt calls in stating that they lost a bracket or if it is loose, it is OKAY for them to wait until their next scheduled appt to come in - make sure you update patients apt to show that they need a repair/ also make sure check that the apt is scheduled in the correct spot for repairs

HOWEVER, if the Pt is in pain schedule them ASAP

Send all Bondings and Debonding to the office or send an email. Do not schedule at call center level!!!

Referrals:

ALL NEW PATIENTS – Some new patients that are transferring to a different office, ask if they provide previous records and x-rays

HMO, DMO, DHMO need to have a specialty insurance referral different from their regular referral

DO NOT SCHEDULE ANY COC PTS. MUST SPEAK DIRECTLY WITH OFFICE. Make sure that you send an email to the office regarding any patients who has a COC. YOU may register patient but no apt can be made unless by office for patients apts until approved

** Please put in the ‘procedure to be done’ if the patient is bringing, emailing, faxing referrals and x-rays

Doctor Preferences:

Dr. Amen Dhyllon

The main procedures that you will be scheduling for will be, STARTS, NEW PATIENT CONSULTS, AWS

Morning Schedule:

** This schedule should be followed from 9am-3pm**

1 2 3 4 5 6

COLUMN 1 | COLUMN 2 | COLUMN 3 | COLUMN 4 | COLUMN 5

These columns can be used just the same and interchanged. You have any one of these two things and any 5 of the columns.

Starts = patients are approved for braces or are cash patients that want to start treatment = 18 units Do not schedule at call center level!

Bonds = patients have on braces but need either the top or bottom braces put on (depending on if braces were placed on either the top or bottom portion when they first started treatment) = 12 units Do not schedule at call center level!

AWS = routine adjustments = 6 units

The last bonding is at 2pm.

COLUMN 6

This column is to be used only for new patients.

New Patient Consults = 6 units ONE NEW PATIENT AT A TIME

Afternoon/ Evening Schedule:

**This schedule should be followed from 3pm-5pm**

Use the patient history portion and copy and paste what the patient has come in for previously and in the remarks portion, make a note after your procedure and let us know if we need to double check procedures that are listed.

Cancellation Fee:

There is a cancellation fee of $50.00

Insurances Not Accepted:

Avesis

Amerihealth Mercy

Aetna Chip (welfare)

Bravo

Coventry Care

Gateway

Keystone VIP Choice

Keystone Health plan East HMO

Keystone 65 HMO

United Concordia HMO

All of the UPMC'S

Guardian Dental PPO

Last updated 07-14-2022