As a novice travel agent, you have encountered a variety of customer complaints, so you need to know how to respond calmly and make good use of communication skills! How can you use your communication skills to achieve a win-win situation where you and the customer are satisfied with the resolution? 

This game, developed by a team with years of experience in the travel agency and tourism department, is based on the realities of customer service. These realities include dealing with delayed flights, hotel overbookings, and visa issues. It uses a game-based learning scaffolding theory framework, which provides various types of cognitive scaffolding to help you understand and respond to these and other customer complaints.