📢 [UPCOMING] Seller Portal Refresh, please refer to this FAQ for more information!
Chapter 1
Promotions Overview
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Chapter 2
Simple Promotions Creation
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Chapter 3
Complex Promotions Creation
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Chapter 4
Cancelling Promotions _____________________________
Chapter 5
Overlapping Promotions Error
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Chapter 6
Retrieving promotion reports for promotions created
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Chapter 7
FAQ
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Chapter 8
Quiz
Chapter 3: Complex Promotions Creation
Learn how to create Complex Promotions for your products with the following steps:
Step 1: Login to CWF seller portal
Access the CWF seller portal > Click on the "Marketplace dashboard"
Step 2: Select complex promotions
Click on "Add Promotions".
Select the "Complex Promotions" tab.
You will be able to all the SKUs created by you.
Currently, there is only one promo type and mechanic for Complex Promotions which is ‘Mix and Match’, thus the fields are already pre-selected.
Step 3: Fill up the necessary information and click “Submit”
1. Select the start and end date of the promotion
The earliest date that the promotion can start on is:
D+2 for promotions created before 5pm (i.e. created on 1 Jan, earliest live date 3 Jan)
D+3 for promotions created after 5pm (i.e. created on 1 Jan, earliest live date is 4 Jan)
NOTE:
Submit promotions 2 days in advance before 5pm
Please avoid last minute submission as there might be technical difficulties or human errors during point of submission.
Example: For a promotion to take effect on 25 Jun 0000 HRS, create the promotion well before 23 Jun 1700 HRS.
2. Select the SKUs for the Mix and Match Promotions
The SKUs have to be selected using the check boxes.
Key in the ‘Bundle Promo Price’ and the ‘Bundle Quantity’.
(eg. if the promotion is Buy Any 2 items for the price of $12, the ‘Promo Price’ will be 12 and the ‘Bundle Quantity will be 2)
Click the ‘Preview’ Button to view a summary of the SKUs listed for this promotion.
3. Double check all details of the promo being created
Click on "Submit".
Step 4: A pop-up form with a form number will be displayed for every successful submission
It is useful to take note of this form number in the event of any promotion cancellations necessary.
Should there be any technical issues in the creation of the promotion, do also quote this form number.
The following is an example of a product with percentage-off and dollar-off promotions on the website.