Getting Started with FairPrice Marketplace

FairPrice Marketplace currently largely operates on a consolidated fulfillment model (for an overview on this, check out the About Marketplace page), as such sellers are required to pick by picklists. This module will emphasize on the operations and process for pick-up and delivery to our main warehouse in Joo Koon (also known as GLS/PFC). For guides on other fulfillment methods please click here.

Chapter 1: Pick-up and Delivery Overview
An overview for the pick-up and delivery process.

Chapter 2: Finding your Picklist/Orders
Get to know more about the different ways to download picklists that you will encounter when picking and packing your orders.

Chapter 3: Packing Best Practices
We also recommend that all sellers practice good picking and packing practices. Good packing practices will minimize the risk of product damage during first mile, and operational issues with our warehouse. 

Chapter 4: Fulfillment Policies
We hold all sellers to high standards of fulfillment in order to ensure timely delivery to our customers, thus seller fulfilment rates and drop-off quantities will be tracked weekly. More about these policies can be found in this chapter.

Chapter 5: Seller Picker Application [ For Sellers on Pick-up]
Learn more about the Seller Picker Application and how to use it.

Chapter 6: Important Contacts / Notes
Hotline numbers to our transport team supervisors and our internal delivery experience team. Other important notes for sellers on pick-up.

Chapter 7: FAQ
Common questions regarding pick-up delivery and fulfillment.