Joyful Journey Occupational Therapy – Code of Conduct

Date of Last Amendment: 09/02/2022 (update when published)

Purpose

At Joyful Journey OT, we aim to make a joyful difference in the lives of our clients, clinicians, and stakeholders. Our Code of Conduct sets out the behaviours, ethics, and standards we expect from all employees, to create a safe, respectful, and professional environment. Ethical behaviour goes beyond legal compliance — it includes honesty, integrity, equity, and social responsibility in all dealings.

Mission & Vision

Mission: To make a joyful difference in the lives of clients, clinicians, and key stakeholders.
Vision: To create a vibrant and inclusive community where empowerment, collaboration, and inspiration intersect. We support therapists to live their passion and clients to unlock their potential, celebrating every milestone along the way.

Values

• Collaborative

• Initiative

• Flexible

• Motivated

• Hardworking

• Trustworthy

Principles of Conduct

1. Compliance with Policies, Laws, and Instructions

• Follow all Joyful Journey OT policies, procedures, and contracts.

• Comply with all reasonable and lawful instructions from management.

• Act in line with Joyful Journey OT’s values and principles.

2. Confidentiality and Privacy

• Protect the confidentiality of client, staff, and organisational information.

• Only use personal information for work purposes or as required by law.

• Maintain confidentiality during and after employment.

3. Honesty and Integrity

• Act honestly and fairly in dealings with clients, colleagues, and stakeholders.

• Avoid misleading statements or misrepresentation of facts.

4. Respect for Work Relationships

• Do not unfairly interfere with colleagues’ roles or employment.

• Treat colleagues, clients, and stakeholders respectfully and considerately.

• Work collaboratively in open plan and community settings.

5. Occupational Health & Safety

• Assess risks to clients and co-workers diligently.

• Do not knowingly put anyone at risk.

6. Respect for Organisation’s Interests

• Respect Joyful Journey OT’s property, funds, time, and resources.

• Minimise operational costs and avoid unnecessary wastage.

• Respect intellectual property and organisational practices.

7. Conflicts of Interest

• Avoid conflicts of interest with Joyful Journey OT.

• Declare any personal interests that may affect organisational decisions.

8. Professional Conduct and Work Ethics

• Maintain punctuality and meet deadlines.

• Perform duties to a high standard, responsibly and ethically.

• Dress appropriately and represent the organisation professionally.

• Maintain professionalism in communication, language, and behaviour.

9. Professional Knowledge and Development

• Maintain up-to-date skills and knowledge relevant to your role.

• Engage in continuous improvement and best-practice initiatives.

10. Public Comment

• Only authorised personnel may speak publicly on behalf of Joyful Journey OT.

• This includes media, online platforms, or any forum where views may be associated with the organisation.

Unacceptable Behaviours

Employees must avoid:

• Rudeness, bullying, derogatory remarks, or unprofessional conduct.

• Dishonesty, failure to follow through, or inconsiderate behaviour.

• Public criticism or undermining of colleagues, clients, or the organisation.

• Prioritising personal interests over the organisation’s interests.

• Misuse of resources, intellectual property, or confidential information.

• Failure to seek solutions or collaborate effectively.

• Not complying with instructions regarding mobile phones or dress code.

Discipline

Management oversees adherence to this policy. Non-compliance may result in disciplinary action in line with Joyful Journey OT’s performance management processes.