Embedded Files
FLIGHTS
FLIGHTS FAQs
Common questions involving flights
FLIGHT PORTAL
How to access the flight portal in Perseus. Flight portal from the customer's booking perspective.
PORTAL INVITES
Timelines when customers receive the flight portal invites
FLIGHT PORTAL EXCEPTIONS
All land-only bookings for Sri Lanka, Cuba, and the 5 Stans are exempt from using the flight portal.
FLIGHT PREFERENCES
Processes involving the flight preference form
ONLINE FLIGHT CONSULTATION
How customer can schedule a call with a flight specialist
SCHEDULE CHANGE HANDLING
What to do if CS received a call from customer about a flight schedule change
TICKETING TIMELINE
Timelines when flights will be booked for internal, LO, international flights and deviation requests.
TICKETING FORECAST
Flight ticketing update that indicates which month the flights team is currently working on
FORM REVISION - SEAT FEE AND STOPOVER
Guidelines for seat selection fee and stopover requests
DEVIATION REQUEST
Timelines for issuing flights in the event of a deviation request.
SOUTH AMERICA (LATAM)
Guidelines for baggage allowance and group bookings for South America and Latam flights.
FLIGHT INCLUSIVE TO LAND ONLY (VICE VERSA)
Process for changing flights from inclusive to LO and vice versa
SCHEDULE CHANGES VISIBILITY
When and how to inform the OPS team about schedule changes based on the booking type.
RAISING TASKS TO FLIGHTS TEAM
Different scenarios and who to assign the tasks to
TERMINOLOGIES AND TIMELINES
Various terms and timelines used for flights
FLIGHT REQUEST TO SUPPLIER
Process to follow if a customer requests a deviation but the flights are to be booked by the supplier.
LAST MINUTE FLIGHT CHANGES
How to communicate last minute flight changes to Operations Team
PROCESS FOR FLIGHT DEVIATIONS FOR SUPPLIER BOOKED FLIGHT
Flight deviations requests where deviations are not permitted.
MANAGE BOOKING LINKS FOR VARIOUS AIRLINES
These links provide quick access to flight details, enabling better support for passengers.
DUBAI EMIRATES STOPOVER OFFER
CS MNL must use the information in the email to assist and direct the customer to respond to the email for further pricing information
FLIGHT ONLY CHANGES
Guidelines on how much we charge for Voluntary and Deviation requests
LAND ONLY QUOTES
This page will guide you on how to handle flight portal exempted packages.
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