Embedded Files
ON-TOUR
Identify the different incident scenarios by color coding.
What CS MNL should do for on-tour cases beyond AU office hours
Scenarios that should be handled by CS MNL
How to handle on-tour feedback and the templates to use.
How to locate in HubSpot the supplier's emergency contact information
How to process on-tour issues that require a refund to the customer.
Flights related on tour scenarios
On-tour issues of the customer involving any land component of the booking.
This will guide you how to do proper notation for on-tour cases.
This will help you guide your customer through accessing their travel documents on the Traveller Hub while they are on-tour.
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