• The airline representative at the check-in counter must take over the ticket and re-accommodate the passengers

• Advise the customer to inform us of new flight information.

• Put a note on the Deal.

• Email the ground supplier of the package with the customer’s details to advise the new flight details to make the necessary arrangements.

• Email the customer to advise of new arrival instructions

• To either meet their transfer as per normal

• OR to arrange a taxi from the airport to hotel and claim the cost on travel insurance

• Ask them to reply to confirm of their arrival

• Email the ground supplier of the package with the customer’s details to advise the new flight details to make the necessary arrangements.

• Advise the customer that they can start the tour whichever day they arrive (ex: pax arrives at Day 3, pax can start at day 3)

• Contact suppliers of affected days to inquire if they can reschedule/rebook the missed components on the package, if not available- arrange for a possible refund

• Advise the customer accordingly

• Advise that the airline representative at the check-in counter MAY be able to assist in issuing a new ticket. 

  •  New flight details must be sent to Inspiring Vacations

• Alternatively, contact the flight team to assist.

  • Re-issue the ticket if possible

  • OR hold and quote a new flight to the customer

  • Make sure that all the following details are available before escalating to the Flights team:

    • Name of the passenger

    • PNR

    • Route

    • Summary of the concern

• The customer is responsible for settling additional costs

• Email the ground supplier of the package with the customer’s details to advise that they will be arriving late

• Ask the ground supplier to confirm whether transfers will be rearranged to meet the supplier, but only at no extra cost. 

• Email the customer to advise of new arrival instructions

  • To either meet their transfer as per normal

  • OR to arrange a taxi from the airport to hotel and claim the cost on travel insurance

• Ask them to reply to confirm of their arrival

• Ask the customer to pay for luggage if necessary and to email us details

• We will escalate the matter internally for review and will reimburse if required

Keywords: flight issue handling, on-trip air problems, in-travel flight support, air travel disruptions, flight delay support