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"On-tour incident" specifically refers to more substantial and impactful events that can potentially have a lasting effect on the tour and can put the customers safety at risk or the reputation of the business at risk.
IN ALPHABETICAL ORDER - MATRIX HERE
Please use the Incident and Issues Category in the sheet to identify which color the scenario will fall under.
Keywords: incident levels, issue classification, incident types, escalation chart, issue severity, support levels, response matrix
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