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This guide outlines the processes for South America and LATAM flights.
INTERNAL FLIGHT GROUP TICKETS - NO ONLINE CHECK IN AVAILABLE
LATAM GROUP BOOKING: ONLINE CHECK-IN ADVISORY
When a South American LATAM internal flight is issued as a group booking, online check-in is NOT possible for individual customers.
To address this, we are:
Updating trip documents to reflect this information.
Updating the email notifications sent by the Flights Team when these tickets are issued.
CS ADVISORY FOR LATAM FLIGHT CHECK-IN CONCERNS
If a customer inquires about LATAM flight check-in, advise them with the following response:
1️⃣ "Your flight tickets with LATAM Airlines have been issued as a group ticket with other members of your tour. Group tickets do not allow for individual online check-in. Your tour group leader will assist in ensuring that your group gets checked in at the airport."
2️⃣ Use the pre-created snippet: #LATAMCheckin
FLIGHTS GROUP BOOKINGS
update as of October 18, 2024
The Flights Team issues GROUP BOOKINGS for South America itineraries.
This means, they cannot select any seats online by accessing the airline's website.
Tickets are being issued by the flights team for Group bookings 35 days prior to departure.
For any seat requests, please create a task addressed to MANILA FLIGHTS TEAM.
HOW TO IDENTIFY THAT SOUTH AMERICA INTERNAL FLIGHT HAS BEEN ISSUED AS A GROUP TICKET?
1. If the sectors appear under the 'Additional Arrangements' field in Perseus under 'Booking' tab.
2. Email will now go to customers when their intra-SAM LATAM flights has been issued.
Note: Upgrades are not allowed on South America flights booked under a 'Group PNR.' However, passengers may choose extra legroom or exit row seats.
SEAT ALLOCATION FOR LATAM GROUP BOOKINGS
Seat allocation for LATAM group bookings is possible, but please be aware of the following conditions:
Fees Apply: Seat allocation incurs additional charges.
E-Tickets Requirement: Seat allocation can only be processed once the group’s e-tickets have been issued.
Task Submission: CS will need to raise a task to the "MNL Flights - All Tasks" queue, providing the passengers' seat preferences. The Flights agent will then advise the cost and add it to the passengers' invoices.
SOUTH AMERICA BAGGAGE ALLOWANCE
AEROLINEAS ARGENTINAS
Domestic flight between Buenos Aires (AEP) and Iguazu Falls (IGR)
Checked Baggage💼
Amount: 1 x 15kg
Size: The sum of the 3 dimensions should not exceed 158cm (sum of height, length and width).
How to get extra luggage 💼💼
The passenger can only increase their allowance in person at the airport. The airline charge 18000ARS to increase to a maximum weight of 23 kg.
This charge is not per kilo but the total charge up to 23 kg.
If the weight exceeds 23kgs it must be cleared by Cargo.
All other charges for different locations can be found here.
Carry On👜
Amount: 1 x 8 kg (domestic flights) and 1 x 10 kg (regional/international flights).
Size: Should not exceed 25cm (W) x 35cm (L) x 55cm (H)Maximum baggage dimensions include pockets, wheels and handles. The bag must fit in the baggage sizer at the airport, otherwise it will be sent to the hold as checked baggage and the corresponding charge must be paid.
How to get extra carry on luggage: N/A
LATAM
Checked Baggage 💼
Amount: 1 x 23kg
Size:
How to get extra luggage: 💼💼
The passenger can increase this directly with the airline via Manage Booking or at the airport (subject to fees).
If the passenger is booked on a LATAM Group Fare please raise a task to the Flights Team to assist the customer (subject to fees).
Carry On👜
Amount: 1 x 10kg
Size: Should not exceed 55 cm x 35 cm x 25 cm (height x length x width).How to get extra carry on luggage: N/A
Note: Luggage: Please raise a task to Flights - Escalation for their team to assist (at a cost)
You may also find above information on the internal WIKI here.
⚠️Do not provide this link to our customers as this is part of our internal website.
SENDING THE ITINERARY ON SOUTH AMERICA BOOKINGS
update as of November 13, 2024
To minimize calls requesting the itinerary and reduce the risk of escalations, Flights Team will now send the itinerary for South America bookings 60-65 days prior to departure.
The Global Flights Team will create a task for the MNL team to upload the itinerary. This task will be generated 60-65 days before departure.
Task example:
Flights team will need to upload the itinerary in Persues Files tab as Other.
Once the itinerary is uploaded, MNL team will notify Global Flights Team or the task creator, so they can send a bulk email informing the recipients that this will be their itinerary.
Important Notes
The itinerary uploaded 60-65 days prior to departure is the group itinerary that will be booked for all travelers.
E-tickets containing passenger name for each individual traveler and corresponding booking ID, will be sent 3-7 days before the departure date.
The group itinerary sent is the confirmed flight arrangement, as all flights have already been held.
DIFFERENCE BETWEEN GROUP AND NON-GROUP BOOKINGS
update as of 03/06/25
GROUP
GFT are the ones responsible for issuing it.
Booked via LATAM Portal and Issued through ETG
Check in: The guide on the ground will assist passengers to check in at the airport
Passengers will not be able to manage their booking online when their flights are issued as a group booking.
NON GROUP
The Manila flights team is authorized to issue.
Issued through Amadeus
Find the airlines reference on the customers e-ticket in the "files tab" of Perseus under "Airline Booking Reference”
Passengers will be able to view and manage their flight online via the LATAM Airlines website
TIMELINES - GROUP AND NON-GROUP BOOKINGS
Disclaimer: This is flights timeline only, no changes on CS/Ops timeline.
SOUTH AMERICA GROUPS - TICKETING
19-Day Inspiring South America Small Group Tour serves as the primary group used for creating the group PNR
All packages are issued as group except 37 or 27 Day Inspiring South America With Patagonia & Bolivia Small Group Tour
Group bookings Inspiring South America:
IGU - GIG (Iguazu to Rio de Janeiro)
GIG - LIM (Rio de Janeiro to Lima)
LIM - PEM (Lima to Puerto Maldonado)
PEM - CUZ (Puerto Maldonado to Cusco)
JUL - LIM (Jualica, Peru to Lima, Peru)
Group bookings Complete Peru:
LIM - AQP (Lime to Arequipa)
CUZ - PEM (Cusco to Puerto Maldonado)
PEM - LIM (Puerto Maldonado to Lima)
SUPPLIER BOOKED INTERNAL FLIGHTS FOR SOUTH AMERICA
This is just for CS reference
DAY
20
23
ROUTE
UIO-GPS
GPS-UIO
ROUTE NAME
Quito to Galapagos
Galapagos to Quito
DAY
20
24
ROUTE
GYE-GPS
SCY-UIO
ROUTE NAME
Guayaquil to Galapagos
San Cristobal Island to Quito
DAY
20
ROUTE
LAP-SRE
ROUTE NAME
La Paz to Sucre
DAY
21
25
ROUTE
BOG-PEI
MDE-CTG
ROUTE NAME
Bogota to Pereira
Medellin to Cartagena
DAY
25
29
ROUTE
GYE-GPS
SCY-UIO
ROUTE NAME
Guayaquil to Galapagos
San Cristobal Island to Quito
Keywords: LATAM flights, South America air travel, regional flight processes, LATAM booking, LATAM deviations , south america baggage, luggage, group, non group bookings, GFT, manage flight bookings, Timeline for Group PNR, Timeline for Non Group, supplier booked flights
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