FLIGHTS: Emirates Dubai Stopover offer

The email was sent to Flight Inclusive/Flight Contribution customers for whom we are currently holding Long TTL with EK. The workflow pulled 180 bookings.

The email advised customers that we are holding EK flights for their upcoming tour and provided an opportunity for them to add a stopover to their package.

If a customer wishes to add a stopover, they should inform the flights team by replying to the email.

1. The flights team will then provide two costs:

   • The cost to upgrade tickets (the difference between the held fare and the current fare to add a stopover, with the $150 deviation fee waived).

   • The cost to add a stopover for their requested date.

The flight specialist will send a quote, including the cost to amend the included flights and the price for the Dubai stopover, 60 days prior to departure.

There is no strict timeline, but passengers cannot make a purchase within 40 days of travel.

The TTL for EK is 50 days before departure. 

At the moment, Global Flights Team were able to respond to passengers within a couple of days, so they don't foresee major delays. 

If the passenger decides to cancel the stopover, they would still need to pay for any flight reissue or related charges as per the usual T&Cs.