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For land-only Sri Lanka, Cuba and Stans
On this page, you will learn the process for flight portal excepted products
update as of January 9 2025
ALL SRI LANKA LAND ONLY PACKAGES - ALL STORES
Why we're turning it off: As the departing flight is 1 day after the tour ends, the portal returns the wrong departure date
CUBA LAND ONLY PACKAGES - AU/NZ STORES
Why we're turning it off: Entry requirements into Cuba is complex for AU/NZ passengers as they cannot go via USA. It's a better customer experience to get a tailored quote
5 STANS LAND ONLY PACKAGES - ALL STORES
Why we're turning it off: Entry requirements are also complex, flight routing does not appear in the portal due to technical configurations
NOTES:
Customers will now get an email from the flight team after their tour is confirmed offering flight assistance.
CS does not need to raise a task to complete a preference form. When a customer replies to the below email, the flight team will provide a quote to the passengers.
CS will be able to identify these products on the website where it says "✈ Needing international airfares to accompany your Inspiring Vacation? Please contact our team to discuss your options"
Keywords: portal issues, flight portal errors, access problems, portal exception handling, non-standard cases, bookings with no flight portal access
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