Express CMS 系統: https://cms.express.hktvmall.com/zh/

產品上架指南:

第一部分 (店面管理)：

HKTVexpress CMS系統:

https://cms.express.hktvmall.com/zh/

**登入為現時MMS系統之登入電郵及密碼

2. HKTVexpress CMS系統教學指引：

https://drive.google.com/file/d/1CKOVp24zbjXvqC3-bkmB21H_R_FGLf1i/view?usp=sharing

3. 批量上傳表格(.csv file for batch upload master list)

https://drive.google.com/file/d/1s72tDuD_H0ooSjbTuIsUCIgSNr5dxKGE/view?usp=sharing

4. 批量上傳範本教學 (.csv file for batch upload master list)

https://drive.google.com/file/d/1TtrisBQ0Ye58_anEjvkeDDlp2eyc9TBH/view?usp=sharing

5. HKTVexpress 商品分類編號

https://drive.google.com/file/d/1-gVI705jJU6-jHEpS9QeP3RRcxBokwOK/view?usp=sharing

注意上貨事項：

1) SKU Name (CHI or ENG): Can't type "+" "｜" & "~" symbol,

2) allow symbol "/" "%" "[]" & "()" can be use

3) SKU Name CHI or ENG can not be same with other SKU

 below is the wrong sample, thanks

Svelty - 5黑燃脂丸 (黑薑+黑蒜+黑胡椒+黑醋膠+黑洋蔥) 酵素 150粒 (25~30日)(平行進口)

商店營運指南:

DOWNLOAD APP： https://apps.hktvmall.com/android/hktvexpress/

HKTVexpress merchant app download link 只限android機

快捷入商店小技巧:

Store Link: 

https://takeaway.hktvmall.com/zh/express/onehour/s/HKTVPHY_000XXXXX

Product Link: 

https://takeaway.hktvmall.com/zh/express/onehour/s/HKTVPHY_000XXXXX/p/brand ID_S_XXXXX

Exchange - RETURN REQUEST  (24 hours CS Case)

Link: https://trgt.ai/600li

Remark: 如果 CS Case Closed 可以繼續用MCS跟進

MCS - (CS / QA / FIN / LOG 系統查詢專線)

Link: https://trgt.ai/0kefu (System Login)

Link: https://trgt.ai/d1upd (Manual)

For MCS Form :

HKTV極速送 (HKTVexpress)

- 突發狀況訂單查詢 (加車/遲到)

Urgent Order Enquiry (Extra Delivery/Late)

- 已出貨之訂單查詢 (錯貨/ 送漏貨/爛貨)

Enquiry for Picked Order 

- 未出貨之訂單查詢 (缺貨/ 訂單異常)

Enquiry for Un-picked Order

- 罰款查詢 

Enquiry for Penalty

Email: HKTVexpress@hktv.com.hk

Direct Line: 38443710

Mon-Sun, 10am - 9pm

Express 商戶加車only