付款明細 PCR

各位商戶/合作夥伴：

更新：如有月結報告疑問，請於30天內聯繫商户關係經理（2023年5月22日生效）

在此提醒您，如果您收到我們發出的月結報告(Payment Cycle Report, PCR)後，對其中的罰款或收費有任何疑問，請隨時聯繫您的商户關係經理，我們將盡全力提供協助和解答。

為保障您的權益和利益，自2023年5月22日起，如果您對任何罰款或收費有疑慮，請在收到月結報告的當天起計30日內聯繫我們，以便我們進行核實和必要的調整。如果您未能在收到PCR的當天起計30天內提出疑慮，我們將無法為您的付款進行任何調整，敬請留意。

如果您發現有任何超過30天的月結報告疑問，請盡快於5月22日之前聯絡您的商户關係經理，我們將儘快為您處理。我們非常重視與商戶之間的合作關係和互信，並致力於提供高效、準確、公正的服務。再次感謝您的合作。

HKTVmall 謹啟

2023年5月9日

Dear Merchants/ Business Partners,

Updates: Please Contact your Relationship Manager Within 30 Days for Payment Cycle Report Inquiries (Effective from May 22, 2023)

Please be reminded that if you have any questions about the fines or charges included in the Payment Cycle Report (PCR), please feel free to reach out to your relationship manager at any time. We will do our best to assist you and provide you with answers.

To protect your rights and interests, starting from May 22, 2023, if you have any doubts about any fines or charges, we kindly ask you to  contact us within 30 days from the day you receive the PCR, so that we can verify and make any necessary adjustments to your payment. Please note that If you miss the 30-day deadline, we will not be able to make any adjustments to your payment.

If you have any enquiries with the Payment Cycle Report that exceed the 30-day limit, please don’t hesitate to contact your relationship manager as soon as possible before May 22.

We highly value the cooperative relationship and mutual trust between merchants and HKTVmall, and we are committed to providing you with efficient, accurate, and fair services. Thank you once again for your cooperation.

Best Regards,

HKTVmall

9 May, 2023