Safeguarding Officer

About the role: 

• The Safeguarding Officer is responsible for the careful handling of complaints and queries surrounding vulnerable adults or children

• They will directly receive complaints or concerns surrounding any breaches to behavioral policies, and where members may feel unsafe or victimised in any particular way.

• They will advise that complaints are sent in written format to the safeguarding mailbox.

• They will follow the group’s code of conduct and misconduct procedures in dealing with requests or internal investigations. E.g. advising a member that they need to garner the relevant consent/permissions required to share photos externally or collecting feedback for the purposes of an investigation by the dispute resolutions chair.

• Where complaints have been received, they must report these to the executive committee.

• The exec committee may decide to refer the issue to the Dispute Resolution Chair, who will advise the safeguarding officers with formulating a response or to outline that an investigation should be initiated.

• If the Equality Officer happens to be unavailable, the Safeguarding Officers will by default take on the responsibility of processing support letter requests.

• They will also undertake any training required to advance their knowledge to perform this role.