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Intro
Intro
EDT 8140 - LMS and Evaluation
This evaluation is to compare the following functions of 2 learning management systems, Canvas and Desire2Learn (D2L). The evaluations are accompanied by walk-throughs of the specific function.
1. Customer Satisfaction Level
2. Training
3. Technical Support
4. Costs
5. Analytic Data Provided from LMS
After evaluating the above functions for each LMS, I will make a professional recommendation on the better LMS of the two.
Canvas Eval.
Canvas Eval.
Customer Satisfaction Level
Customer Satisfaction Level
References:
Pros: Video guides for all functions
Cons: N/a
Current Customer Perceptions:
Pros: Standardization gives courses consistency
Cons: Faculty may want more control
Reliability of System:
Pros: Updates every few weeks
Cons: Only cloud-based system is offered
Company Follow-Up:
Pros: Reports provided to end user when system is down
Cons: N/a
Training
Training
Training Materials:
Pros: Communication between Canvas using schools
Cons: Some guides are outdated
Training Sessions:
Pros: In-person training available for a price
Cons: N/a
Cost of Training:
Pros: None between free educational material and utilization of staff
Cons: N/a
Online Help:
Pros: Video guides and online chat help available
Cons: N/a
Technical Support
Technical Support
Migration from Existing LMS to New LMS:
Pros: N/a
Cons: Process is long and hard
Integration with Third Party Products:
Pros: Works with many third-party apps
Cons: N/a
Integration with Student Information System:
Pros: Can be integrated.
Cons: Requires lots of time and labor.
Support for Issues/Downtime:
Pros: All issues are reported
Cons: Can take a while to fix downtime
Support to Train Administrators:
Pros: Support is available in a variety of formats.
Cons: Comes at a hire price
Cost to Train Administrators:
Pros: Free online.
Cons: In person training is offered for a price
Costs
Costs
LMS Cost:
Pros: Costs negotiable.
Cons: Hidden costs.
Training Cost:
Pros: Training can be part of the package
Cons: An additional cost for training
Integration Costs:
Pros: Prices are negotiable.
Negatives: Additional costs.
Other Costs:
Pros: Prices are negotiable.
Negatives: Hidden costs.
Analytic Data Provided from LMS
Analytic Data Provided from LMS
How Much Data Can you Harvest from the LMS:
Pros: A wide variety of data and data sets.
Cons: Data underutilized
Analytics Included in LMS:
Pros: Basic analytic capabilities are available
Cons: Additional capabilities require 3rd party
Cost to Access Analytic Information:
Pros: Accessible through 3rd party
Cons: Aditional cost
Desire2Learn Eval.
Desire2Learn Eval.
Customer Satisfaction Level
Customer Satisfaction Level
References:
Pros: D2L website provides a list of references for all functions
Cons: The guide shows tips before function references
Current Customer Perceptions:
Pros: Highly customizable
Cons: Not great at spurring interaction between students
Reliability of System:
Pros: In cloud-based system, updates are automatic
Cons: Experts say there is less control in cloud-based system
Company Follow-Up:
Pros: Reports provided to end users
Cons: Not always the most communicative when individuals are seeking help
Training
Training
Training Materials:
Pros: Guides and videos are available for all functionality
Cons: Resources are somewhat outdated
Training Sessions:
Pros: Service offered for a price, but most institutions have trainers
Cons: N/a
Cost of Training:
Pros: Can be avoided using free educational material and institution's faculty
Cons: N/a
Online Help:
Pros: YouTube offers tons of video tutorials
Cons: N/a
Technical Support
Technical Support
Migration from Existing LMS to New LMS:
Pros: N/a
Cons: Unavoidably difficult, industry standard
Integration with Third Party Products:
Pros: Works with numerous third party apps
Cons: A few universally liked apps are not available yet
Integration with Student Information System:
Pros: Can be integrated.
Cons: Process is difficult and there are few resources for help
Support for Issues/Downtime:
Pros: System issues causing downtime are quickly addressed
Cons: Most support has extra cost
Support to Train Administrators:
Pros: Support comes in multiple formats.
Cons: Individual administrators cannot directly reach out to D2L.
Cost to Train Administrators:
Pros: Free training can be found online.
Cons: In person training has a price
Costs
Costs
LMS Cost:
Pros: Cost is negotiable.
Cons: Estimate may not reveal all expenses
Training Cost:
Pros: Training can be included as part of the package
Cons: Training is an added expense
Integration Costs:
Pros: Prices are negotiable.
Negatives: Additional costs possible
Other Costs:
Pros: Prices are negotiable.
Negatives: Hidden costs may apply
Analytic Data Provided from LMS
Analytic Data Provided from LMS
How Much Data Can you Harvest from the LMS:
Pros: A variety of data and data sets are available
Cons: Software doesn't fully utilize data
Analytics Included in LMS:
Pros: Basic analytic capabilities included
Cons: Brightspace Insights has an additional cost
Cost to Access Analytic Information:
Pros: Analytic tools integrated in certain packages.
Cons: Add-on cost for these packages.
WEEK 5 LMS RECOMMENDATION
WEEK 5 LMS RECOMMENDATION
Customer Satisfaction Level
Canvas
Expert preferred
Training
Tie
negligible differences
Technical Support
Canvas
Constant updates are too great
Costs
Tie
all cost negotiable
Analytic Data Provided from LMS
Tie
Neither are strong analytically
WEEK 5 WINNER: Canvas!
WEEK 5 WINNER: Canvas!
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