गुरुर्ब्रह्मा गुरुर्विष्णु गुरुर्देवो महेश्वरा गुरुर्साक्षात परब्रह्म तस्मै श्री गुरवे नमः !
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CONTENT >>>
Question 1 of 3
Business ethics are a set of _____.
communication principles
ways to treat people
moral standards
rules for procurement
Question 2 of 3
The three primary areas where ethical issues can be found are _____.
systems, marketing, and finances
accounting, HR, and maintenance
PCs, desk drawers, and in the break room
systems, processes, and people
Question 3 of 3
Keeping what in your mind can help you ensure your actions or decision are ethically appropriate?
an ethics checklist
being nice to people
your business priorities
your financial position
Question 1 of 3
Do all ethical decision have a clear answer–like, it’s okay or not?
Yes, the options are always clear.
No, there can be many factors to consider that can make these decisions more complicated.
Yes, all workplaces have the same rules and standards.
No, because your manager will always make a decision for you.
Question 2 of 3
What other activities may you need to participate in after you report an ethical issue?
Respond to queries from investigators.
Present a speech detailing the issue.
Provide the results of the investigation.
Council the person who violated ethics.
Question 3 of 3
What is one thing you should not do if you see potentially concerning behavior from a fellow employee?
Share your concern with a number of your colleagues to see if they have seen the behavior as well.
Immediately call your CEO’s office.
Keep it to yourself because it’s none of your business.
all of these answers
Question 1 of 3
What does transparency mean in an ethical context?
Ensuring someone always looks over your work.
Posting your work for others to see at all times.
Conducting your activities in an open, truthful, and visible way.
all of these answers
Question 2 of 3
What items can make being ethical in a team environment more complicated?
differing skills, personalities, and backgrounds
People are in different moods every day.
Different managers have different rules.
Teams are typically of different sizes.
Question 3 of 3
What is the best strategy for working and avoiding preconceived notions?
Take it upon yourself to address this concern.
Hang out with people that don’t share your bias.
Anticipate when preconceived notions might affect your decisions.
all of these answers
Question 1 of 8
What is the best way to evaluate if you have made a transparent and auditable decision?
The outcome will be positive if a reviewer examined the rationale for your decision.
You took your best guess at the decision without data.
You verified the decision with your manager.
You can demonstrate you made the same decision before.
Question 2 of 8
When dealing with a potential ethics problem, what do you need to make sure is accurate?
your personal rules
your data
your emotions
your presumptions
Question 3 of 8
Bullying is not just using intimidation to get somebody to do something. It can also be _.
taking on too much work
stealing company property
using your authority to give people tasks that aren’t part of their job
all of these answers
Question 4 of 8
In the context of ethics and the presence of social media, more people have a voice, and people are expressing ethical concerns because they feel empowered to speak up. What strategy should we all be using to not offend anyone and remain ethical in how we behave with others?
We need to keep to ourselves so we don’t offend others.
We need to put everything in writing to justify our meaning when we say something.
We need to keep doing what we are doing if nobody has complained about us.
We need to listen to others mindfully and adjust our behavior.
Question 5 of 8
Misusing company time includes claiming time not worked and what other form of unethical behavior?
having lunch at your desk
conducting personal business on company time
taking time to think
talking with peers
Question 6 of 8
What is the primary factor that determines if a person feels part of a team?
Each person decides that for themselves.
the manager’s making a proper job appointment
the actions, or inactions of teammates to make them feel welcomed
ensuring the person is invited to business meetings
Question 7 of 8
Being transparent in your decisions means you share _.
the burden of making important decisions in a committee
the answer to your decision with your team
all alternatives you considered to make a decision
what you are doing, what you know, and how you made your decision
Question 8 of 8
What group of business stakeholders are different, in that you don’t usually engage in the open sharing of information?
your baristas
vendors
family
peers
Question 1 of 4
How does unconscious bias impact the bottom line?
It doesn’t. If an employee quits because of suspected bias, you can always replace them, so it is better to keep a forward-looking perspective and move fast.
Addressing unconscious bias in the workplace will create a more positive company reputation and consistent employee satisfaction, leading to lower employee turnover and increased profitability.
Creating departments, hiring experts, and training employees on bias is expensive and time consuming.
Acknowledging your pain points around unconscious bias distracts employees AND clients from the sales process, decreasing sales.
Question 2 of 4
As long as you have less than a 5% bias in favor of promoting men, the outcome of promoting a man versus a woman remains the same.
TRUE
FALSE
Question 3 of 4
Cognitive bias is a synonym for _____.
none of these answers
stereotypes
heuristics
unconscious bias
Question 4 of 4
What is unconscious bias?
bias that affects our decision-making ability
bias that is automatically activated
bias that affects how you think from day to day
all of these answers
Question 1 of 6
How can you structure your decision making process so that it is fair?
Randomize the process.
Create standardized processes.
Favor the person you have something in common with.
It is impossible to design a fair decision making process.
Question 2 of 6
What is the best example of affinity bias?
Your boss promotes your coworker because she is the top performing employee.
You choose to hire a candidate because you were in the same fraternity.
You are the only one laid off in your department because you were the newest addition to the company.
Your company hires the candidate with the least amount of experience because they aced the interview and pre-employment test.
Question 3 of 6
How can Group Think or the Bandwagon Effect affect your company?
You are a small company, so group think doesn’t affect us.
Group think is something you encourage in order to maintain a progressive culture
Group think promotes the best ideas because they are supported by a majority.
Group Think can stifle creativity and independent thought.
Question 4 of 6
What is the best description of confirmation bias?
Confirmation bias is selecting your ideas after they have been confirmed to be best.
none of these answers
Confirmation bias is seeking out evidence that confirms your initial perceptions, ignoring contrary information.
Confirmation bias is when you conform your view to that of the most popular view in a group.
Question 5 of 6
Perception bias can account for overlooking underrepresented groups in the hiring process.
FALSE
TRUE
Question 6 of 6
How can managers avoid the Halo Effect?
all of these answers
They should ignore their initial evaluation because it will always lead to the Halo Effect.
They can begin by assuming the worst and then working to change their perception
They can review their processes for evaluating work and put checks and balances in place.
Question 1 of 6
What are some ways you can challenge or prevent Group Think?
Take on the role of dissenter in every meeting without establishing this as a meeting norm.
none of these answers
Reserve a sizable block of time to critically evaluate the options that have been discussed.
Allow the person with the most authority in the room to state their preferences first.
Question 2 of 6
What is the Halo Effect?
The Halo Effect is someone’s aura.
The Halo Effect is the effect someone’s continued good works has on you.
The Halo Effect is our tendency to think everything about a person is good because our first impression of them was good.
The Halo Effect is when someone pretends to be nice to their peers when they actually dislike them.
Question 3 of 6
How can you combat confirmation bias?
Look for data that disproves your point.
Review all of the data in your possession.
Ask others to review your conclusions.
all of these answers
Question 4 of 6
How can you begin to notice perception bias?
Ensure there is widespread awareness of our role as individuals in perpetuating unconscious bias.
all of these answers
Acknowledge that the problem exists.
Resolve to do something and hold yourself accountable.
Question 5 of 6
Heuristics are the _ that humans use to reduce task complexity in judgment and choice.
biases
shortcuts
assumptions
emotions
Question 6 of 6
Focusing on unconscious bias _.
is necessary to address primarily when the bias has a large impact on the workforce
is necessary, but not a priority because candidates won’t know biases exist in your company
is necessary as candidates are beginning to make decisions about job offers based on a company’s reputation and management of diversity issues
isn’t necessary because bias will have no financial impact on your company
Question 1 of 3
Who is responsible for fostering psychological safety?
the CEO
you
your manager
everyone
Question 2 of 3
In a meeting, you share an idea about a new product. One coworker asks several questions. Another coworker disagrees, citing specific reasons. This is an example of team members who feel _____.
pessimistic
psychological safety
pressured
Question 3 of 3
Katy and Carson are complaining that employees like their coworker Miguel are taking over their warehouse jobs. Miguel overhears this. What is the best action the organization can take?
Create a climate of judgment and greater productivity.
Create a climate of trust and sympathy.
Create a climate of belonging and inclusion.
Question 1 of 10
You are consulting with a team to assess their readiness for an inclusive conversation. Which team member shows the most potential for being ready?
Sanjay, who somewhat readily acknowledges that he doesn’t know what he doesn’t know.
Aliyah, who has a lot of trust with her team and the company.
Juan, who has studied a little about his own and other cultures’ norms and beliefs.
Question 2 of 10
You are consulting with a company that is preparing for a town hall meeting on race. Which approach would you not recommend for the company?
Use the who, what, when, where, how, and why questions.
Think about conversations.
Have a spontaneous meeting.
Question 3 of 10
Mackanzie and several other people discuss and acknowledge their marriages, but they leave you out of the conversation. You are a part of the LGBTQ community. What happened to the dominant group?
They experienced a blind spot.
They expressed rudeness.
They displayed an out group.
Question 4 of 10
Zoe uses a framework to prepare for a discussion with her diverse team. She checks her self-awareness and assesses the team’s understanding of topics. What is involved in preparing for the discussion?
identifying the who, what, when, where, how, and why
identifying existing bridges
identifying differences
Question 5 of 10
Giovanni decides to use the 4E Model to assess his readiness for a conversation on race. Which component only exists if he is ready in all the other components?
experience
exposure
empathy
education
Question 6 of 10
Which type of question should you ask yourself as you try to reach reciprocal empathy?
Have I set the ground rules?
What am I feeling right now and why?
How would I feel if I were in the other person’s situation?
Question 7 of 10
You learned about a model that will guide you through six steps for a more engaging inclusive dialogue. What is the first step you must take?
Foster self-understanding and other understanding.
Interpret and bridge across differences.
Prepare for the conversation.
Create shared meaning.
Question 8 of 10
Which action could you take to increase your readiness for a bold and inclusive conversation?
Read fictional history books.
Walk around your town.
Get more exposure to cultures.
Question 9 of 10
A small group of employees begins to discuss transgender people in sports. Paula, who is transgender, intervenes. The conversation gets heated. Which action should be taken at this point?
The employees should keep discussing until they all agree
The employees should stop discussing and never converse again.
Someone should pause the conversation.
Question 10 of 10
You and a colleague, who is Asian, have a major disagreement about world logistics. You both decide to meet later to discuss the topic. Which skill do you need in order to reach shared meaning?
Use “you” language.
Choose judgment
Focus on mistakes made.
Create a brave zone.
Question 1 of 3
Which group tends to think about race most of the time when engaged in a conversation about race?
the dominant group
the non-dominant group
the identity group
Question 2 of 3
Heidi has a very religiously diverse team. She decides to use the “I am” exercise with the team. What is the primary goal for this exercise?
to engage the team in more complex topics
to foster barriers
to assess the team’s readiness to talk
Question 3 of 3
Ramon makes a comment to a female coworker, and she feels excluded from their team. What should Ramon do first to reach common ground and create shared meaning?
Empathize with her.
Apologize to her.
Ask a clarifying question.
Leave it alone.
Question 1 of 12
How might you help build psychological safety at a day-long seminar group that you are leading?
by setting firm rules about topics that are not to be discussed
by appointing a safety officer to enforce the prohibitions
by allowing diversions and distractions when topics become too sensitive
by talking about some of your own previous misconceptions
Question 2 of 12
How should you view the improvement of inclusive discussions?
as a yearly corporate exercise
as a milestone on the way to success
as a continuous process
as a final destination to reach
Question 3 of 12
Masha is a member of the dominant racial group in her environment. What groundwork should she do before engaging in sensitive conversations about race?
She should consider her own racial attitudes in detail and in the context of societal issues.
She should gather statistics for racial inclusion of the group she is engaging with.
She should detail the economic motivations of dominant and minority groups.
She should trace her ancestry and identify potential problems in the historical record of her racial group.
Question 4 of 12
The Four-E Model is used to assess one’s readiness to engage in difficult conversations. Which component is lacking if you are not aware of specific cultural details?
empathy
education
experience
exposure
Question 5 of 12
If an organization does not have a strong sense of inclusion and openness, _ suffers.
notoriety
compatibility
productivity
hostility
Question 6 of 12
When are blind spots likely to hinder your perspective?
when you are an innovator
when you belong to the relevant dominant group
when you have a leadership or authority role
when you are an outsider
Question 7 of 12
Which action is detrimental to establishing common ground?
being curious
making accusations
apologizing
using active listening
Question 8 of 12
What does it mean for participants to have reciprocal empathy?
Participants can sign a truce in which they will remain silent until it is their turn to speak.
All participants understand the origins of a conflict and adopt them to their own perspectives.
Participants can be open to the interpretation of situations from other perspectives.
All participants can agree on a common definition and assignment of blame.
Question 9 of 12
Which characteristic indicates readiness for inclusive conversations about religion?
a post-religious worldview
comfort with discussing one’s own religious identity
a strong knowledge of world religions
a strong confidence in one’s own faith
Question 10 of 12
How can you envision what needs to happen at a meeting or in a conversation?
by considering the desired outcomes
by engaging in spontaneous interactions
by avoiding difficult topics
by soliciting input from all participants
Question 11 of 12
If one or more of the participants in a conversation is having a strong emotional response, what should you do?
Invite others to share their reactions.
Record all elements of the conversation for follow-up.
Interrupt and pause to allow further introspection.
Give the floor to the most vocal participant.
Question 12 of 12
In order to empathize with different perspectives, one must first _.
define terms
be forgiving
be curious about them
understand them completely
Question 1 of 3
Jada is providing Mateo with updates on a social media marketing strategy. In order to ensure that words have the same meanings, Jada should make sure she clarifies her _____.
issues
intentions
questions
agreements
Question 2 of 3
Which leadership advantage do women have based on socialization in their early life?
Strive for continuous improvement.
Get immunity from responsibility.
Focus on the end result.
Use conflict strategies.
Question 3 of 3
Ethan is looking at some resumes and notices that a candidate has a Harvard degree. Perfect, he is going hire this person. This is an example of _____.
negativity bias
self-serving bias
confirmation bias.
unconscious bias
Question 1 of 2
Olivia is in a meeting with several executives discussing downsizing the company. The conversation is getting pretty heated. Which strategy would prevent Olivia from managing her emotions?
Go with the flow.
Breathe.
Define the situation.
Take a break.
Question 2 of 2
Amelia is like many other people who have a hard time accepting praise. She feels unqualified, incapable, and not intelligent enough. This is known as _____.
set-up-to-fail syndrome
shadow syndrome
imposter syndrome
Question 1 of 2
Don is a very social guy, but when he meets people, he shakes their hand while he converses with them. Then he stares them down. Which tip would you recommend Don use in his nonverbal communication?
Show that you are confident.
Think about how you physically approach a conversation.
Control your timing.
Be careful with touch.
Question 2 of 2
Lorrie is a smart employee who always says she is sorry to the team every time she disagrees with a process. Which tip would you recommend Lorrie use in her communication?
Avoid starting sentences with “I’m sorry.”
Apologize only when you are at fault.
Strive for continuous improvement.
Consider expressing gratitude for the correction instead of apologizing.
Question 1 of 1
Lakshmi is in charge of reaching gender equality in the workplace. She knows a powerful way to do this is partnering with allies, especially men. Which action would you recommend Lakshmi use?
Avoid cynicism.
Use anecdotal examples.
Avoid sarcasm.
Educate without blaming.
Question 1 of 10
Jack is scheduling a meeting for a cross-functional event. He wants to have a successful meeting by having everyone contribute and hearing from all perspectives. Which tip would you recommend Jack use for his meeting?
Have equal numbers.
Use agendas wisely.
Make debate the norm.
Rotate meeting leadership.
Question 2 of 10
Which action should you avoid when you want to get more useful feedback?
Develop relationships with multiple leaders in the company.
Ask more specific questions.
Ask your boss what they did to prove proficiency on a specific competency.
Ask broad questions.
Question 3 of 10
Which action would you encourage your male allies avoid if they want to be allies to women?
Speak up.
Show up.
Listen up.
Be complacent.
Question 4 of 10
One of Zoe’s goals is to optimize the time she is spending on her skills, particularly the ones she wants to develop. There is a project in which she is interested. Which strategy should she avoid?
Offer to take the last option left or what no one else wants.
Explicitly state what she wants or does not want.
Decline to take any grunt work.
Plan ahead for what she wants to do on the project.
Question 5 of 10
Frances has asked you to help her practice for a presentation she is giving to her colleagues. You notice she uses the words so and really. Which tip would you recommend Frances use in her presentation?
Give clear directives.
Try not to hedge.
Avoid intensifiers.
Instill credibility.
Question 6 of 10
Ailani is having a conversation with her coworker Andre. To ensure they won’t have a misunderstanding, what should they NOT do?
Assume a nod is an agreement.
Ask questions.
Provide verbal cues.
Define the conversation.
Question 7 of 10
Which is the least likely reason a woman would be a great negotiator?
taking an “it’s all about the money” approach.
being a strong advocate for others
paying close attention to relationships
identifying more creative options
Question 8 of 10
A _ is a situation in which a person receives conflicting messages.
triple bind
nonverbal conversation
double bind
formal communication
Question 9 of 10
A male mentor who is not explicit about the relationship parameters does not meet openly with a mentee, does not express motives, and does not do any research faces _.
being fired from a job
the distribution dilemma
the developmental dilemma
being demoted
Question 10 of 10
Which strength is not true of how women think?
deep concentration on a single task
quick transitions between tasks
seeing connections between apparently different things
notices and remembers more about a place or a situation