Critical Roles Consultants Play

Internal Quiz

Question 1 of 6

What do good consultants do with their engagement contract?

• Create a summary which outlines the four contract components.

• Write a critique for the contract manager.

• Uses the contract to determine how to construct consulting deliverables.

• Files it, as the real job description is not included in the contract.

Create a summary which outlines the four contract components.

Question 2 of 6

What type of “shifts” do you need to look out for if your client doesn’t support your proposed solution?

• strategy shifts

• power shifts

• shifty shifts

• funding shifts

power shifts

Question 3 of 6

One of the primary purposes for using the managerial and technical roles is to ensure your client _.

• understands your deliverables

• listens to your exact approach for delivery

• doesn’t call another consultant

• understands the importance of your contract

understands your deliverables

Question 4 of 6

What is NOT something that client’s typically look for during the early stages of your consulting engagement?

• Your social status within the client environment.

• Evidence that you know what you are doing.

• Your willingness to listen.

• Confidence in your abilities.

Your social status within the client environment.

Question 5 of 6

Which of these actions is not recommended when positioning your deliverables for your client to provide “care and feeding” after your engagement is concluded?

• Define any operational risks that may surface for your client.

• Respond to and correct any issue your client may bring to your attention.

• Schedule checkpoints to measure progress.

• Define phase 2 opportunities, if appropriate.

Respond to and correct any issue your client may bring to your attention.

Question 6 of 6

What are the two types of potential “reviewer” you may be asked to fulfill during a consulting engagement?

• validating and critical

• contracts and processes

• crucial and temporary

• all of these answers

validating and critical

Final Exam

Question 1 of 9

Being a good “follower” is needed to show you can work within what aspects of your client’s environment?

• The pace and industry of your client.

• You like the food in their cafeteria so you are happy to meet clients there.

• The culture and expectations of your client.

• The meeting structure and collaborative nature of your client.

c)The culture and expectations of your client.

Question 2 of 9

Switching between roles in a manner that doesn’t confuse your client is important. Which of the following is NOT a good practice when switching between consulting roles?

• Justify the role before you switch to it.

• Use dialog to set up your role changes.

• Move quickly from one role to the other so your client doesn’t lose patience with you.

• Assess your effectiveness when switching roles.

c) Move quickly from one role to the other so your client doesn’t lose patience with you.

Question 3 of 9

When executing change management, working backwards from your “change picture” and determine what steps your client needs to take is sometimes called what?

• solution verification

• business analysis

• painting the picture

• outcomes mapping

d) outcomes mapping

Question 4 of 9

Which of the following is one of the elements to look for when determining the appropriate roles that will satisfy your client?

• The degree of process focus your client has in your technical area.

• The length and detail included in your consulting contract.

• The presence (or not) of potentially competing consultants on your client site.

• The enthusiasm your client has for the technical products you are producing.

a) The degree of process focus your client has in your technical area.

Question 5 of 9

The best signal that you have support from your client is when your client management team _ on the recommendations you make.

• acts

• meets

• questions

• debates

a) acts

Question 6 of 9

Which of the following is not recommended for setting yourself up for future consulting engagements with your client?

• Understanding your client’s business strategy.

• Understanding what your client plans for their next major initiative.

• Constantly learning more about your client.

• Giving your client detailed plans for multiple new initiatives.

d) Giving your client detailed plans for multiple new initiatives.

Question 7 of 9

There are two critical characteristics to ensure success as a consultant. What are they?

• Broad technical skill and mastery of tools.

• A keen ability to listen and change the minds of your client.

• Communication skills and contract management background.

• Expertise and the right attitude.

d) Expertise and the right attitude.

Question 8 of 9

Before implementing your solution, your extended stakeholders need to understand _.

• all the possible errors that might surface

• your background so they know what to expect from your leadership

• when you will leave so they know when to take over your role

• the risks and benefits to expect

d) the risks and benefits to expect

Question 9 of 9

When playing the role of reviewer, you typically analyze a potential solution for which two characteristics?

• Reviews need to confirm how to integrate solutions with those of your client, and review deliverables for suitability.

• A review of personnel assigned to the project and the skills they bring to the initiative.

• Reviews need to confirm the latest techniques are applied to derive a solution, and that the senior leader understands the approach.

• A review of planned deliverables, and to ensure the approach matches what you would do as a consultant.

a) Reviews need to confirm how to integrate solutions with those of your client, and review deliverables for suitability.