This is (arguably) one of the hardest job of all! It needs a specific community aware person to do it properly so things run smoothly on the day. Usually up to 20 bookings can be done in one visit if it is organised.

Ideally the customer will have the contract in advance. You can send them the link to print it, or collect some from the office and deliver them. If they are asked to read it and complete and sign it, and leave it with the house installation then half the job is done. At this point they can ask the volunteers all the questions they have, or ring/email B4RN. If they save them up for install day then the schedule can get held up and some connections won't get finished. An install can be done in 10 minutes, but a conversation about wifi or VoIP phones can take an hour.

Also if they are in a voucher area then they need to have applied for, and acknowledged their acceptance, ring Amy at the B4RN office if you need to know more or check out the website https://b4rn.org.uk/b4rn-service/gbvs/

Also they need to know if their current broadband contract is finished, and if they want to take live service or just take a connection for the future. You would be amazed how many haven't thought of that. When the technician comes to fuse the house fibres they need to know whether to leave a router or not. The completed contract is left next to the FTU for the technician from B4RN to complete and they take it back to the office. The technician can't leave a router without a signed contract.

Access to each house is needed, so if they are at work then keys have to be left (and labelled) with a trusted person to show the technician where the install is. The installs need checking beforehand to make sure they have been done correctly unless the same person has been there when the fibre is blown in. There has to be 3 " clearance ALL THE WAY round the FTU to put a router on.

Once you have a group of homes wanting fusing please email B4RN to get a connection schedule booked and then you can organise the visits.

In the photos you will see the preferred entry point for the fibre, over the little loop. The white duct stops where it meets the fibre store and clips under the tab to hold it in. The fibre is fused to the pigtail which is fastened by the yellow holders. Always make sure those don't become separated from the FTU, they are needed. This is a photo of the 1000th fuse, done by the Prince of Wales, and has a little gold leaf inside it if you look closely. The router slips on to the FTU when fusing is complete.