Hotel ADA Policy

Sight & Hearing Impaired

• ​All entrances to individual guest rooms will include the room number in Braille.

• ​Hearing Impaired Kits (that include a TDD relay service) are available from Star Service and may be used in any guest room to aid hearing impaired guests in:

  • Operating the telephone.

  • ​Identifying/being alerted to room doorbel or knocker

  • Life safety system (strobes/audible) etc.

    • Internal Note: For any guest specific request, please contact the hotel directly and they will be able to help.

    • Guests can ask for the Rooms Director when calling for assistance.​

• Closed-caption television

• ​Smoke detector with light

Pools

All Pools Have A Chairlift - A guest must transfer to the chair lift which lowers the guest into the pool. We do not provide lifts in guest rooms. They are only at the pools. Guests are able to rent one from a medical company to use while in their room if needed.

Medical Requests

Once a booking number has been confirmed, the guest should contact the front desk number if they have a medical specific request that requires arrangement from the hotel (beyond ADA, roll in shower, blind or deaf equipment).

Service Animals

Guests traveling with Service Animals can stay in any room type and visit any part of the property and theme park (by law). Guests should not be advised that they need to supply paperwork for their service animal such as proof that the animal has been certified, trained, or licensed as a service animal.

Scooter & Wheelchair Rentals

Hotels only accept deliveries from 4 companies:

• ​BP Mobility: (321) 402-5955

• Scooterbug Mobility Rentals: (800) 726-8284

• ​Buena Vista Rentals: (866) 484-4797

• ​Apple Scooter: (321) 726-6837

Anyone looking to rent a scooter/wheelchair/Stroller/Medical Equipment for their stay can contact any of these 4 companies directly to discuss rates, availability, etc.