Hearing & Vision

Hearing Impaired Guests

• ​Assistive listening devices for the hearing impaired are provided at Guest Relations free of charge. For guests with mild to moderate hearing loss, amplified handsets are provided at all phone locations.

• ​Additionally, with one week notice sign language interpreting services will be made available in Universal Studios Hollywood at no charge.

  • To arrange for sign language interpreting services guests should contact Guest Relations at 1-800-UNIVERSAL

• ​Video remote interpreting is available at Guest Relations and the First Aid stations.

• 
  

Vision Disability Guests

Show scripts are available in large font and embossed braille at Guest Services within Universal Studios Hollywood.

White Cane Assistance

Many attractions at Universal Studios Hollywood can accommodate a guest with a white cane or provide a place to store the cane in the ride vehicle. The cane may need to be collapsed on some attractions. On attractions where a cane could become lost due to ride forces and present a potential hazard to other guests, the Attraction Attendant will hold the cane for the guest once he or she is seated. The Attendant will have the white cane available as soon as the attraction vehicle is stopped in the unload area.

Cane allowed in Vehicle

• ​Despicable Me Minion Mayhem

• Silly Swirly Fun Ride

• ​The Secret Life of Pets: Off the Leash

• ​TRANSFORMERS™: The Ride-3D

• ​The Simpsons Ride™

• The World-Famous Studio Tour

• ​Jurassic World - The Ride​

• Mario Kart™: Bowser's Challenge

Cane not allowed in Vehicle

• ​Harry Potter and the Forbidden Journey™

Cane allowed if collapsed and stored in pouch

• ​Flight of the Hippogriff™

• ​Revenge of the Mummy℠ – The Ride