Cognitive Disabilities

“Cognitive disabilities” is a term that refers to a broad range of conditions that include intellectual disability, autism spectrum disorders, severe, persistent mental illness, brain injury, stroke, and Alzheimer's disease and other dementias. FCC.gov

Universal Orlando Resort’s theme parks may provide challenges to guests with certain cognitive disabilities. The Guide for Guests with Cognitive Disabilities has been created so that these guests and their families can enjoy their time with us comfortably and safely.

Universal Studios Florida Quiet Room

With the diverse Guest experiences provided at Universal Orlando, we understand that some may overstimulate the senses. To help our Guests with a cognitive disability, we have created a Quiet Room at Universal Studios Florida. This room provides a safe, quiet, low-stimulation space that allows Guests to take a break from the noise and crowds of our theme park. The room is equipped with rubber floor tiles, an activity wall panel, dimming lights and two hiding tunnels.

• This Quiet room is located at the front of the park to the right of the Studio Audience Center/Lost and Found.

• The operating hours will match Universal Studios Florida’s Park hours.

• Guests will not be required to reserve the room; however, they must wait until the room is vacant to use.

• Guests are encouraged to adhere to a thirty (30) minute time limit to ensure Guest access throughout the day.

Alternative Locations

• Other alternatives with limited visitation or good viewing distractions are:

  • Music Plaza area (select times)

  • Coca-Cola Refreshment Station in World Expo – to the right of the MIB Gear store

  • New York Public Library

  • Central Park area along the lagoon

  • Any Health Service locations

In Islands of Adventure, alternative areas with limited visitation or good viewing distractions are:

• Seuss Landing’s Sneech Beach

• Seuss Landing between One Fish, Two Fish, Red Fish, Blue Fish and the Cat in the Hat

• The waterfront of Marvel Super Hero Island by Captain America Diner

• The waterfront behind Mythos Restaurant in The Lost Continent

• The waterfront Port of Entry (front of park)

• Any Health Services locations

In Volcano Bay, alternative areas are:

• Taniwha area

• The Volcano Cavern area

In CityWalk, an alternative location is the lower waterfront area