Reserve Phone Availability
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Reserve Phone Availability
Reserve Phone Availability
➢ Maintaining Current Contact Information (Sections 8.K.3 & 5.)
➢ Maintaining Current Contact Information (Sections 8.K.3 & 5.)
Except for periods of relief from duty provided in Section 6 of the Contract, Reserves are subject to contact at any time and must be available by keeping the Company advised of where they can be reached. In addition, a Reserve may provide one (1) alternate contact at a time.
IMPORTANT NOTE: CREW SCHEDULING WILL CALL EVERY NUMBER LISTED WHEN ATTEMPTING TO CONTACT A RESERVE FOR ASSIGNMENT; REGARDLESS OF THE TIME OF DAY. KEEP THIS IN MIND WHEN PROVIDING ALTERNATE CONTACT INFORMATION.
To update your contact information in CCS, click on your name in the upper right corner of the screen, and select “My Information” from the drop-down menu, as shown below.
Your contact information will then be displayed for updating, as shown below.
➢ Ready Reserve Phone Availability and Earliest Duty (Sections 8.H.4-6.)
➢ Ready Reserve Phone Availability and Earliest Duty (Sections 8.H.4-6.)
➢ Coming from a day off: When coming from a day off (including a released day, Vacation, Personal Drop (PD), Personal Time Off (PTO), Union Business, Emergency Drop (EDP), or Day at a Time Vacation (DATV), a Ready Reserve must be phone available for call at 0001 and will be required to report for duty at 0400 or later HDT.
➢ Coming from a Lineholder day off on the last day of the bid month: A Lineholder who is on a day off on the last day of the old bid month and is assigned Ready Reserve for the first day of the new bid month will be phone available at 2000 for assignment to pairings departing after midnight.
➢ Coming from another Reserve day: A Flight Attendant who is assigned Ready Reserve and is coming from another Reserve day is subject to call at any time. If they returned from an assignment on the preceding Reserve day, however, Crew Scheduling will only contact the Flight Attendant during the last hour of the crew rest period or later.
IMPORTANT NOTE: OPEN POSITIONS WITH CHECK-IN TIMES BETWEEN 0001 AND 0459, INCLUSIVE, WILL BE ASSIGNED TO READY RESERVES WHO ARE ELIGIBLE BASED ON THEIR STATUS ON THE PREVIOUS DAY (AS EXPLAINED ABOVE), AND IN COMPLIANCE WITH SECTION 8.K. OF THE AGREEMENT.
➢ Reserve Contact at Home (Sections 8.I.3.c. & 8.O.7.)
➢ Reserve Contact at Home (Sections 8.I.3.c. & 8.O.7.)
Upon release to legal rest, Crew Scheduling will only contact a Reserve during the last hour of the legal rest period at home base. As a reminder, Reserves are only required to be phone available following the completion of the legal rest. If a Flight Attendant’s legal rest period at home is interrupted by a call from Crew Scheduling (outside of the last hour), the rest period shall be restarted as soon as the error is discovered or is brought to the company’s attention within the same rest period in which the improper contact was made (MEC 3-19).
➢ Reserve Contact at Layover Points (Section 6.Z.3.)
➢ Reserve Contact at Layover Points (Section 6.Z.3.)
➢ Reserve Contact While on Standby
➢ Reserve Contact While on Standby
Reserves may be in the terminal as well as the crew room while on Standby status. However, you must first check in with Scheduling via the Touchless Check-in feature on CCS or by using the designated phone located in the domicile. If using the Touchless Check-in, it is assumed you wish to be contacted via your cell phone unless you notify Crew Scheduling otherwise. If using the designated phone in the domicile, inform them whether you would prefer to be contacted via your cell phone or the crew room phone at that time. Keep in mind that you must be available via the contact number that you provide to Scheduling.
➢ Reserve Phone Availability Chart
➢ Reserve Phone Availability Chart
IMPORTANT NOTE: BASED ON A TECHNOLOGY CHANGE THAT WAS IMPLEMENTED ON AUGUST 10, 2022, THE COMPANY HAS CONFIRMED CALLS FROM CREW SCHEDULING WILL CONSISTENTLY BE IDENTIFIED AS COMING FROM FLT-LINE (1-800-358-5463). THIS ENHANCEMENT IS INTENDED TO SUPPORT IMPROVED RESERVE REST OPPORTUNITIES BY ALLOWING FOR THE USE OF DO NOT DISTURB FUNCTIONALITY ON SMARTPHONE DEVICES. IF DESIRED, RESERVES MAY USE THIS FEATURE TO ALLOW ONLY CALLS FROM FLT-LINE DURING PERIODS OF REST.
*Sustained MEC Grievance 3-19 provides that if a Flight Attendant’s legal rest period at home is interrupted by a call from Crew Scheduling (outside of the last hour), the rest period shall be restarted as soon as the error is discovered or is brought to the company’s attention within the same rest period in which the improper contact was made.
Free from contact, rest reset
➢ Reserve Unavailability (Section 8.O.7.)
➢ Reserve Unavailability (Section 8.O.7.)
A Reserve will not be deemed unavailable for contact and assigned an Unable to Contact (UTC) or a Missed Trip (MT) unless Crew Scheduling has made three calls over thirty (30) minutes spaced approximately ten (10) minutes apart to all numbers listed on the Employee Info screen in CCS.
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