Tech Support
Please click the below headers for additional information.
nEW! scholar tech support
To best support scholar and families in using Uncommon-provided technology (i.e. Chromebooks or other devices) or accessing instructional platforms, scholars and families can now call mindSHIFT, Uncommon's Tech Support partner to support with technology issues! When experiencing an issue with an Uncommon device (i.e. Chromebook or other devices), or having an issue accessing an instructional platform (i.e. Google Classroom or Zoom):
Call 833-499-0397. Note: This number is call-only, will not accept texts and is NOT the number on the sticker on your Chromebook.
To leave your number for a call back, wait 30 seconds, press 1, and the automated system will then prompt for a call back number. Enter the number and hang up - you will receive a call back when their turn comes up.
Provide your name, school, grade, and specific information about the issue you are experiencing (the more specific, the better!).
Work with the mindSHIFT technician to solve the issue!
Please note that mindSHIFT Tech Support cannot resolve home internet issues, fix hardware issues (i.e. broken screen), and resetting student passwords. For hardware issues or password questions, please continue to reach out to your school's operation team.
Press 1 to leave a number for a call back
How to Sign-In and Use Google Classroom
Sign Up (Resource: Google Classroom Family Guide):
Download the Google Classroom app to your mobile device or log in at http://classroom.google.com via any WiFi-enabled device (i.e. Chromebook, Laptop).
Sign-in using your Uncommon Google Account (your full email address), the same account you use to sign into your chromebook.
When you first log-in to your Google Classroom site, you will need to click 'Join' to join each our your subject's classrooms.
You will now be able to see announcements, videos and assignments to submit deliverables!
Submitting Deliverables:
Elementary School: After scholar's complete their daily deliverables in their packets, workbooks or notebooks, they will need to take a picture and upload to the corresponding Google Classroom assignment. Please refer to the below resource to support this process:
Middle School:
For most assignments/deliverables, you will be able to submit your assignments online via Google Docs.
For some Math assignments/deliverables, you will need to write problems on blank paper, take a picture, and submit work digitally for those assignments. For this to go smoothly, please follow the following norms and steps for submitting these deliverables:
How to Sign-In and Join A zoom Class
From a Web-Browser on a Chromebook/Laptop:
Enter https://uncommonschools.zoom.us in a web browser (i.e. Chrome, Firefox, etc.)
For first-time users, click "Sign In" in the upper right corner to be redirected to the Uncommon OneLogin sign-in. Once on the OneLogin sign-in, enter your Uncommon Google Account username, click "Continue", then enter your password, and click "Continue".
Once logged in, select "Join Meeting" in the upper-right corner. A screen should pop-up that says "Join a Meeting" with a place to enter a Meeting ID. Enter the Meeting ID provided by your teacher or school and click "Join".
Scholars will then enter the class' "Waiting Room", until their teacher starts class.
From the Zoom App on a Phone or Tablet:
Download ZOOM Cloud Meetings from the App Store
After downloaded, open up the App, select "Sign In".
In the next screen, select "SSO".
A pop-up will ask to enter your company domain. In that field, enter "uncommonschools" and select "go".
For first-time users, a webpage will pop-up that will direct you to sign-in on the Uncommon OneLogin page. Once there, enter your Uncommon Google Account username, click "Continue", then enter your password, and click "Continue".
One logged in, select the blue "Join" icon at the top of the App. A "Join A Meeting" screen will appear with a place to enter a Meeting ID. Enter the Meeting ID provided by your teacher or school, and type in the scholar's full first and last name below, and select "Join".
Scholars will then enter the class' "Waiting Room", until their teacher starts class.